Associate II, BPS Client Service & Support (KYC)

FIS; Hyderabad; Hybrid; INR 300,000 - 540,000; Full time

Job summary

FIS is seeking a KYC-focused professional in Hyderabad to join the Transfer Agency team. You will verify and input customer requests, perform quality control, and prepare written communications while complying with policies and regulatory requirements.

The role requires 6 months to 1 year of KYC experience, strong communication, and high attention to detail. A hybrid work model is available, with focus on accurate data handling and service quality.

Qualifications

• 6 Months to 1 Years of experience in the KYC field.
• Shift time 2PM IST 11:00 IST.
• Ready to work in a Hybrid model
• Excellent communication and interpersonal skills
• Strong attention to detail
• Experience in checking and validating documents
• Open to handling exceptions with sound judgment

Responsibilities

• Verify and input customer requests to ensure information is correct and in good order.
• Perform quality control activities to ensure quality standards are met.
• Produce template email or written correspondence to customers when appropriate.
• Adhere to policies, procedures, guidelines and divisional metrics to achieve productivity and quality.
• Adhere to fund/company policies and regulatory controls/requirements.
• Identify opportunities to streamline processes for greater efficiency.
• Guide/mentor peers on less complex processes.
• Provide excellent customer service and build strong customer satisfaction.
• Demonstrate strong communication skills and active listening.
• Work independently and in a team environment.

Skills

Communication skills

Attention to detail

Document verification

Customer service

Job description

Job Description

Are you curious, motivated, and forward-thinkingAt FIS, youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients.

At FIS we provide a service to clients via various channels like Transaction processing, Chat etc. Customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping.

What you will be doing

• Verifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate action.
• Performing quality control activities to ensure quality standards are met.
• Producing template email or written correspondence to customers, when appropriate
• Adhering to all policies procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality
• Adhering to all fund/company policies and regulatory controls/requirement
• Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service
• Guiding/mentoring peers on less complex processes
• Excellent customer service skills that build high levels of customer satisfaction
• Strong phone, verbal and written communication skills, along with active listening
• Customer focus and adaptability to different personality types
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment

What you bring:

• 6 Months to 1 Years of experience in the KYC field.
• Shift time 2PM IST 11:00 IST.
• Ready to work in a Hybrid model
• Excellent communication and interpersonal skills
• Strong attention to detail
• Experience in checking and validating documents
• Open to handling exceptions with sound judgment

What we offer you:

A career at FIS is more than just a job. Its the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

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