Associate II, Securities Operations (German Speaker)

fis; Hyderabad; Hybrid; INR 350,000 - 490,000; Full time

Job summary

FIS in Hyderabad is seeking a German-speaking customer service professional to verify requests, input data accurately, and support clients across channels with high quality.

The role requires 1+ year of German experience, excellent communication, and a hybrid schedule (three days on-site, with IST working hours 11:00 to 20:00). Join a collaborative, growth-minded team delivering fintech services.

Qualifications

• 1+ year of experience using German language in a professional setting.
• Excellent communication and interpersonal skills.
• Hybrid work model with a 3-day on-site week.

Responsibilities

• Verify and input customer requests to ensure information is correct and in good order, and take appropriate action.
• Perform quality control activities to ensure quality standards are met.
• Produce template email or written correspondence to customers when appropriate.
• Adhere to all policies & procedure guidelines and divisional metrics to achieve operations quality.
• Adhere to fund/company policies and regulatory controls/requirements.
• Identify improvement opportunities to streamline processes for greater efficiency, productivity, or service.
• Guide/mentor peers on less complex processes.
• Demonstrate excellent customer service skills that build high levels of satisfaction.
• Communicate effectively with strong phone, verbal and written skills.
• Show customer focus and adaptability to different personalities.
• Demonstrate people skills and sensitivities when dealing with others.
• Ability to work independently and in a team environment.

Skills

German language

Customer service

Communication skills

Job description

Job Posting Description

Are you curious, motivated, and forward-thinking? At FIS, you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients. At FIS we provide a service to clients via various channels like Transaction processing, Chat etc. Customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping.

What you will be doing :

• Verifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate action.
• Performing quality control activities to ensure quality standards are met.
• Producing template email or written correspondence to customers, when appropriate
• Adhering to all policies & procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality
• Adhering to all fund/company policies and regulatory controls/requirement
• Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service
• Guiding/mentoring peers on less complex processes
• Excellent customer service skills that build high levels of customer satisfaction
• Strong phone, verbal and written communication skills, along with active listening
• Customer focus and adaptability to different personality types
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment

What you bring:

• 1+ Years of experience in German language.
• Shift time - 11AM IST - 8PM IST
• Hybrid model - 3 days in a week.
• Excellent communication and interpersonal skills
• Excellent knowledge of Customer Services; Global mindset (Desirable)

What we offer you:

• A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:
• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits
• Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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