Financial Services Account Associate II

FIS; Pune District; Hybrid; INR 300,000 - 420,000; Full time

Job summary

FIS in Pune is seeking a Customer Support Executive to handle international calls and process requests with accuracy. You will verify and input customer information, maintain quality standards, and draft clear communications for customers.

The role offers a hybrid work model with night shifts, opportunities to grow in fintech customer service, and a supportive team environment focused on client satisfaction and process improvements.

Qualifications

• Fresher or 1–2 years experience in international calling process.
• Excellent communication and interpersonal skills.
• Flexibility for night shift and hybrid work model.

Responsibilities

• Verify and input customer requests accurately.
• Perform quality control to meet standards.
• Draft template emails or written communications to customers.
• Follow policies, procedures, and regulatory requirements.
• Identify process improvements to boost efficiency.
• Mentor peers on less complex tasks.
• Deliver excellent customer service and handle calls.
• Communicate clearly with customers, active listening.
• Work independently or as part of a team.

Skills

Communication

Customer service

Global mindset

Teamwork

Active listening

Job description

About Team

The Transfer Agency is a division responsible for Transaction Operations, Processing, and associated functions of mutual funds for various clients.

At FIS we provide service to clients via various channels like Transaction processing, calls correspondence etc. The customer support may include but not limited to Accounts set up, Shareholder data maintenance, liquidation overall record keeping.

What you will be doing

• Verifying and inputting customer requests to ensure information is correct and in good order and takes appropriate action.
• Performing quality control activities to ensure quality standards are met.
• Producing template email or written correspondence to customers, when appropriate
• Adhering to all policies procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality
• Adhering to all fund/company policies and regulatory controls/requirement
• Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service
• Guiding/mentoring peers on less complex processes
• Excellent customer service skills that build high levels of customer satisfaction
• Strong phone, verbal and written communication skills, along with active listening
• Customer focus and adaptability to different personality types
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment

What you Bring

• Excellent communication and interpersonal skills
• Excellent knowledge of Customer Services; Global mindset (Desirable)
• Fresher or 1 to 2 Years of experience from international calling process
• Shift timing 7:30 PM to 4:30 AM and Hybrid model.

What we offer you

A career at FIS is more than just a job. Its the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech.
• Always-on learning and development.
• Collaborative work environment.
• Opportunities to give back.
• Competitive salary and benefits.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

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