Financial Services Account Associate II Operations

FIS; Hyderabad; Hybrid; INR 300,000 - 500,000; Full time

Job summary

FIS in Hyderabad, India is seeking a customer service professional to join our global support team. You will handle customer requests, ensure accuracy, and maintain high quality standards in a fast-paced environment.

The role requires 1–3 years of international calling experience, strong communication skills, and willingness to work night shifts. Temporary work-from-home is offered with office re-opening later.

Qualifications

• Excellent communication and interpersonal skills.
• Global mindset desirable.
• 1 to 3 years of experience from international calling processes.

Responsibilities

• Verifying and inputting customer requests to ensure information is correct and in good order.
• Performing quality control activities to ensure quality standards are met.
• Producing template emails or written correspondence to customers.
• Adhering to policies, procedures, guidelines and metrics to achieve operational, productivity and quality targets.
• Identifying improvement opportunities to streamline business processes for efficiencies.
• Mentoring peers on less complex processes.
• Delivering excellent customer service and maintaining customer satisfaction.
• Strong phone, verbal and written communication skills.
• Adaptability to different personality types and ability to work independently or in a team.

Skills

Excellent communication

Interpersonal skills

Customer service

Global mindset

Night shift readiness

Education

Experience in international calling process

Job description

Job Posting Description

Are you curious, motivated, and forward-thinkingAt FIS, youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About Team:

Transaction processing, Blended Process etc.

The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients.

At FIS we provide service to clients via various channels like Transaction processing, Chat etc. The customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping.

What you will be doing

• Verifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate action.
• Performing quality control activities to ensure quality standards are met.
• Producing template email or written correspondence to customers, when appropriate
• Adhering to all policies procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality
• Adhering to all fund/company policies and regulatory controls/requirement
• Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service
• Guiding/mentoring peers on less complex processes
• Excellent customer service skills that build high levels of customer satisfaction
• Strong phone, verbal and written communication skills, along with active listening
• Customer focus and adaptability to different personality types
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment

What you bring

• Excellent communication and interpersonal skills
• Excellent knowledge of Customer Services; Global mindset (Desirable)
• 1 to 3 Years of experience from international calling process
• Ready to work in night shifts (5 days in a week)
• Temporary work from home. Flexible to work in office environment post operations begin in office

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunity

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

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