Associate II, Securities Operations (Mutual fund and transfer agency)

FIS; Hyderabad; Hybrid; INR 250,000 - 350,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary and benefits

Job summary

FIS in Hyderabad is seeking a customer-focused professional for its Transfer Agency team. You will verify and input customer requests, perform quality checks, and draft templates for customer communications while adhering to policy guidelines and regulatory controls.

Role requires 1–3 years in mutual fund/transfer agency or finance, night shift availability (8:30 PM–6:30 AM), and a hybrid work arrangement (3 days on-site). Strong communication and interpersonal skills are essential for success.

Qualifications

• 1 to 3 years of experience from mutual fund and transfer agency process or finance.
• Shift time 8:30 PM to 6:30 AM.
• Ready to work in night shifts (5 days in a week).
• Hybrid model 3 days in a week.
• Excellent communication and interpersonal skills.
• Excellent knowledge of Customer Services; Global mindset (Desirable).

Responsibilities

• Verifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate action.
• Performing quality control activities to ensure quality standards are met.
• Producing template email or written correspondence to customers, when appropriate
• Adhering to all policies procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality
• Adhering to all fund/company policies and regulatory controls/requirement
• Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service
• Guiding/mentoring peers on less complex processes
• Excellent customer service skills that build high levels of customer satisfaction
• Strong phone, verbal and written communication skills, along with active listening
• Customer focus and adaptability to different personality types
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment

Skills

Customer service

Communication

Team collaboration

Mentoring

Job description

Job Description

Are you curious, motivated, and forward-thinkingAt FIS, youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients.

At FIS we provide a service to clients via various channels like Transaction processing, Chat etc. Customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping.

What you will be doing:

• Verifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate action.
• Performing quality control activities to ensure quality standards are met.
• Producing template email or written correspondence to customers, when appropriate
• Adhering to all policies procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality
• Adhering to all fund/company policies and regulatory controls/requirement
• Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service
• Guiding/mentoring peers on less complex processes
• Excellent customer service skills that build high levels of customer satisfaction
• Strong phone, verbal and written communication skills, along with active listening
• Customer focus and adaptability to different personality types
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment

What you bring:

• 1 to 3 Years of experience from Mutual fund and transfer agency process or Finance
• Shift time 8:30 PM to 6:30 AM
• Ready to work in night shifts (5 days in a week)
• Hybrid model 3 days in a week.
• Excellent communication and interpersonal skills
• Excellent knowledge of Customer Services; Global mindset (Desirable)

What we offer you:

A career at FIS is more than just a job. Its the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

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