Associate Engineer

Digitide; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

Digitide is seeking a Helpdesk Support Engineer to provide first-line technical assistance, resolving hardware, software, and network issues for end users. This role involves ticket management, troubleshooting, and user access management.

You will work with ITSM tools like Jira or ServiceNow, support Windows/macOS, Office apps, printers, and network connectivity, and assist in onboarding new laptops, patches, antivirus, and escalate complex issues to Tier-2/3 teams.

Qualifications

• Requires a Graduate degree.
• Entry to mid-level Helpdesk experience welcomed.
• Proven ability to log, track, and close requests using ITSM tools.

Responsibilities

• Log, track, prioritize, and close support requests using ITSM tools like Jira or ServiceNow.
• Diagnose and fix issues with Windows/macOS, office apps, printers, and LAN/Wi-Fi connectivity.
• Handle password resets and create user accounts in Active Directory; manage Microsoft 365 permissions.
• Install patches, run antivirus updates, and configure new laptops for onboarding.
• Escalate complex issues to Tier-2 or Tier-3 teams.

Skills

Ticket management

Troubleshooting

User access mgmt

Maintenance & deployment

Escalation

Education

Graduate

Tools

Jira/ServiceNow

Active Directory

Microsoft 365

Windows/macOS

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

A Helpdesk Support Engineer provides first-line technical assistance to resolve hardware, software, and network issues for end users

Responsibilities

• Ticket Management: Log, track, prioritize, and close support requests using IT service management (ITSM) tools like Jira or ServiceNow.
• Troubleshooting: Diagnose and fix issues with Windows/macOS operating systems, office applications, printers, and LAN/Wi-Fi connectivity.
• User Access Management: Handle password resets, set up user accounts in Active Directory, and manage Microsoft 365 permissions.
• Maintenance & Deployment: Install software patches, run antivirus updates, and configure new laptops or workstations for employee onboarding.
• Escalation: Transfer complex or unresolved technical issues to Tier-2 or Tier-3 senior engineering teams

Qualifications

Graduate

Job Info

• Job Identification 269715