Associate Director - PMO

GEP; Mumbai; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

GEP Worldwide is seeking an Associate Director - PMO to lead a strategic transformation of TSO from a linear delivery model to a scalable shared services platform. You will oversee workforce planning, financial governance, delivery predictability, and data-driven decision-making across a 700+ member global organization.

You will collaborate with Finance, HR, and senior leadership to protect margins, improve delivery, and implement automation and governance tooling.

Qualifications

• 8+ years of PMO/Operations leadership in large-scale technology or SaaS organizations.
• Strong expertise in workforce planning, financial governance, and delivery operations.
• Hands-on experience with automation, analytics, dashboards, and governance tooling.
• Strong executive communication, stakeholder management, and change leadership.

Responsibilities

• Digital & AI Ops Transformation: Enable transition to a shared services model and build PBIs, automations, dashboards, and governance frameworks.
• Workforce Planning & Staffing: Own staffing for 700+ member workforce; manage demand-supply, utilization, and hiring plans.
• Revenue Pipeline & Delivery Oversight: Track revenue pipeline, ensure staffing readiness, and drive margin improvements.
• Customer Success & CSAT: Design CSAT surveys, analyze results, and drive improvement initiatives.
• Stakeholder & People Leadership: Partner with business, finance, HR; mentor a growing team.

Skills

PMO Leadership

Ops Leadership

Workforce Planning

Data Analytics

Dashboards

Stakeholder Mgmt

Change Management

Executive Comm

Global Timezones

Governance Tools

Tools

MS Power BI

Job description

Full Time

Job Description

GEP Worldwide is looking for Associate Director - PMO.
A senior operations and transformation leader responsible for enabling the shift of TSO from a linear delivery model to a scalable shared services model. Acts as the strategic execution arm to leadership, owning workforce planning, financial governance, delivery predictability, firm-wide initiatives and data-driven decision-making across a 700+ member global organization.

REQUIREMENTS

• 8+ years of PMO / Operations leadership in large-scale technology or SaaS organizations.
• Strong expertise in workforce planning, financial governance, and delivery operations.
• Hands-on experience with automation, analytics, dashboards, and governance tooling.
• Strong executive communication, stakeholder management, and change leadership.
• Proficient in MS Power BI or similar reporting tools
• Strong project management and multitasking abilities
• Flexibility to work in global timezone with significant overlap with US hours

KEY RESPONSIBILITIES

Digital & AI Ops Transformation

• Enable the transition to a Digital & AI Ops shared services model.
• Build PBIs, automations, dashboards, and governance frameworks.
• Define and track lead indicators, stage gates, and operational triggers.

Workforce Planning & Staffing

• Own staffing and resource allocation for a 700+ member TSO workforce.
• Manage demand–supply, utilization, and bench; make resourcing decisions with leadership.
• Plan short and long-term hiring, including campus hiring; partner closely with the TA team.
• Track and report utilization, margins, and productivity by account.
• Monitor scope, timelines, risks, upsides, and change requests across SOWs.
• Partner with Finance to protect margins and ensure revenue accuracy.

Revenue Pipeline & Delivery Oversight

• Track and report revenue pipeline weekly with the leadership.
• Ensure staffing readiness and delivery predictability for the pipeline.
• Lead org-wide initiatives including ER planning, partner enablement, ticket reduction, and margin improvement, etc.
• Drive automation, dashboards, and training programs to improve.
• Produce weekly management reports covering staffing, financials, delivery, and risks.
• Prepare leadership decks for management reviews and QBRs.
• Run account governance calls and ensure action-item closure.

Customer Success & CSAT

• Own CSAT survey design, rollout, analysis, and action planning.
• Partner with Customer Success on CSAT improvement initiatives

Stakeholder & People Leadership

• Act as a strategic partner to Business, Customer Success, Finance, HR, and
• Manage and mentor a growing team; build capability and ownership

WHY GEP?

GEP is a ~$500M global technology and consulting firm at the forefront of AI-driven innovation across procurement, supply chain, and enterprise transformation. With a global footprint spanning North America, Europe, Asia-Pacific, and the Middle East, GEP partners with Fortune 500 companies to modernize procurement and supply chain functions through its proprietary AI-powered platform (GEP SMART™), managed services, and strategic consulting. GEP is targeting $1B in revenue over the next 4–5 years — and the legal function is a critical enabler of that growth.

This is a rare opportunity to lead a world-class legal function at a company at an inflection point. As Associate Director, you will shape the strategy of GEP’s global contracting organization, work on the most sophisticated enterprise deals in the market, and serve as a trusted executive partner to GEP’s senior leadership. GEP offers a collaborative, high-performance environment where exceptional legal leadership is recognized — and where your contributions will have a direct and measurable impact on the firm’s commercial success and AI innovation agenda.

GEP’s strength is its people. As a leader in procurement and supply chain solutions, we are committed to providing innovative solutions that create a competitive advantage for enterprises worldwide. Our leadership helps us maintain this focus and drives our commitment to deliver the highest value to our clients.

GEP’s leadership is a collective of some of the most experienced and accomplished professionals in the industry. Blending together strong business acumen with rich technical expertise, they are leading GEP’s global workforce into the future

WeAreGEP

What makes us really stand out from the crowd?

We value and invest in talent. We respect honesty and individuality. We put our clients and our people first. This is what makes us special, and why GEP is an exceptional place to work.