Senior Associate - SDR operations

GEP; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

GEP is seeking a detail-oriented SDR Operations professional to support CRM management, reporting, lead and account alignment, and process improvements across global regions. You will work with CRM systems, sales operations processes, and cross-functional stakeholders to drive accuracy and efficiency.

The role focuses on maintaining data quality, executing bulk updates, supporting territory alignment, and building reports in CRM, Power BI, and Excel.

Qualifications

• Bachelor’s degree in business, Operations, IT, Management, or related field.
• 2–5 years of experience in SDR Operations, Sales Operations, CRM Operations, or related functions.
• Strong hands-on experience with HubSpot CRM.
• Good understanding of lead management, account management, and sales processes.
• Advanced Excel skills including Pivot Tables, XLOOKUP/VLOOKUP, formulas, and reporting.
• Good analytical, communication, stakeholder management, and problem-solving skills.
• Experience with reporting/dashboard creation and handling large datasets.

Responsibilities

• Maintain CRM data quality through duplication checks, standardization, and regular maintenance.
• Perform SDR data bulk updates, imports, exports, and operational data management activities.
• Support daily SDR operational processes, territory alignment exercises, and account allocation workflows.
• Coordinate with Sales, Marketing, and SDR regional teams for operational execution and issue resolution.
• Create and maintain reports and dashboards in CRM, Power BI, and Excel, as relevant.
• Generate operational reports and track SDR performance metrics, lead flow, and campaign activities.
• Analyze large datasets to identify operational gaps and process improvement opportunities.
• Manage sequences / campaign operations, tracking, and data enrichment initiatives.
• Support CRM data management, lead routing, account alignment, and data clean-up activities.

Skills

HubSpot CRM

Advanced Excel

Reporting

Power BI

Stakeholder management

Analytical skills

Education

Bachelor’s degree in business, Operations, IT, Management, or related field

Tools

HubSpot

Excel

Power BI

Job description

2 - 7 Years

Full Time

Job Description

Location: Navi Mumbai
Shift: 2 PM to 11 PM IST (Monday to Friday - Work from Office)

Position Summary

We are looking for a detail-oriented and process-drivenprofessional to support SDR Operations, CRM management, reporting, lead/accountalignment, and operational process improvement activities across globalregions. The ideal candidate should have experience working with CRM systems,sales operations processes, reporting tools, and cross-functional stakeholders.

Key Responsibilities

• Maintain CRM data quality through duplicationchecks, standardization, and regular maintenance
• Perform SDR data bulk updates, imports,exports, and operational data management activities
• Support daily SDR operational processes,territory alignment exercises, and account allocation workflows
• Coordinate with Sales, Marketing, and SDRregional teams for operational execution and issue resolution
• Create and maintain reports and dashboards inCRM, Power BI, and Excel, as relevant
• Generate operational reports and track SDRperformance metrics, lead flow, and campaign activities
• Analyze large datasets to identifyoperational gaps and process improvement opportunities
• Manage sequences / campaign operations,tracking, and data enrichment initiatives
• Support CRM data management, lead routing,account alignment, and data clean-up activities

Required Skills & Qualifications

• Bachelor’s degree in business, Operations,IT, Management, or related field
• 2–5 years of experience in SDR Operations,Sales Operations, CRM Operations, or related functions
• Strong hands-on experience with HubSpot CRM
• Good understanding of lead management,account management, and sales processes
• Advanced Excel skills including Pivot Tables,XLOOKUP/VLOOKUP, formulas, and reporting
• Good analytical, communication, stakeholdermanagement, and problem-solving skills
• Experience with reporting/dashboard creationand handling large datasets

Preferred Skills

• Experience with HubSpot, Outreach, Power BI,or similar tools
• Knowledge of CRM automation, HubSpotworkflows, and campaign/sequence tools
• Exposure to global SDR or sales operationsand marketing operations processes

Job Snapshot

Updated Date

09/24/2026

Job ID

Job_1048

Department

Location

Experience

2 - 7 Years

Employee Type

Full Time

GEP’s strength is its people. As a leader in procurement and supply chain solutions, we are committed to providing innovative solutions that create a competitive advantage for enterprises worldwide. Our leadership helps us maintain this focus and drives our commitment to deliver the highest value to our clients.

GEP’s leadership is a collective of some of the most experienced and accomplished professionals in the industry. Blending together strong business acumen with rich technical expertise, they are leading GEP’s global workforce into the future

WeAreGEP

What makes us really stand out from the crowd?

We value and invest in talent. We respect honesty and individuality. We put our clients and our people first. This is what makes us special, and why GEP is an exceptional place to work.