Associate Delivery

upGrad; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

upGrad in Mumbai seeks an Associate to support program operations, product requirement gathering, and training initiatives. You will coordinate with learners, faculty, and partners to ensure smooth program delivery and accurate content communication.

The role involves designing training for new product features, planning UAT, monitoring insights, and preparing detailed reports. Freshers with related skills may apply; 1–3 years experience preferred.

Qualifications

• Bachelor’s degree with 1–3 years of experience in coordination or PM.
• Freshers with relevant skills can apply.
• Strong analytical skills and ability to handle data.
• Excellent organizational and multitasking abilities.
• Able to collaborate with cross-functional teams.

Responsibilities

• Support end-to-end program execution: scheduling, tracking, reporting, and learner comms.
• Gather and share detailed product requirements with relevant teams.
• Coordinate with internal teams, faculty, and external partners to meet timelines.
• Design and manage training programs for new product features and launches.
• Plan and execute UAT and monitor performance insights for improvements.
• Act as the first point of contact for learners and stakeholders; prepare weekly reports.

Skills

Analytical ability

Cross-functional collaboration

Project coordination

Attention to detail

Multitasking

Education

Bachelor’s degree

Tools

MS Excel

Job description

Job Title: Associate – Program Operations & Product Coordination

About the Role: We are looking for a proactive and detail-oriented Associate to support program operations, product requirement gathering, and training initiatives. The role involves coordinating with internal teams, learners, and external stakeholders to ensure smooth program delivery, accurate product communication, and effective training execution.

Key Responsibilities:

• Support end-to-end program execution including scheduling, tracking, reporting, and learner communication
• Gather, document, and share detailed product requirements with relevant teams
• Coordinate with internal teams, faculty, and external partners to meet timelines and ensure accurate content delivery
• Design and manage training programs for new product features, updates, and launches
• Plan and execute UAT (User Acceptance Testing), monitor performance insights, and recommend improvements
• Act as the first point of contact for learners and stakeholders to resolve queries
• Prepare weekly/status reports and maintain detailed project documentation

Desired Skills & Qualifications:

• Bachelor’s degree with 1–3 years of experience in program coordination, operations, or project management
• Freshers with relevant skills can also apply
• Good analytical ability with working knowledge of MS Excel and basic data handling
• Basic understanding of project management tools/methodologies
• Well-organized, detail-oriented, and able to manage multiple tasks in a fast-paced environment
• Ability to collaborate with cross-functional teams and adapt quickly to new processes