Associate Debt Manager-Recoveries

IDFC FIRST Bank; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

IDFC FIRST Bank in Mumbai seeks an Associate Collection Manager – Vintage Recovery to lead the collections function, planning and directing activities, and coordinating with agencies in the assigned territory to maximize EMI recoveries while ensuring adherence to bank guidelines.

The role requires 2+ years of collections experience, a Graduate degree, and the ability to drive delinquency reduction, track buckets, and maintain MIS reports for senior management.

Qualifications

• Graduate or higher education in any field.
• Postgraduate qualification in any field.
• 2+ years of experience in collections.

Responsibilities

• Manage and undertake the collections process for debts assigned.
• Regularly track the portfolio for specific buckets in the assigned area.
• Track and control delinquency by bucket and DPD; focus on non-starters.
• Allocate and achieve targets from agencies/in-house team.
• Regularly follow up with default customers.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded customers and initiate recovery process; coordinate with legal for closure.
• Maintain timely MIS reports and update delinquent account history.

Education

Graduate

Post Graduate

Job description

Associate Collection Manager – Vintage Recovery

Place of work – Mumbai

Business Unit – Retail Banking

Function – Collections

Job Purpose

The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank.

Primary Responsibilities

• Responsible for managing and undertaking collections process for debts that have been assigned
• Regularly track the portfolio for specific buckets for the assigned area
• Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters
• Responsible to allocate and achieve targets from agencies/ in house team
• Regularly follow up with the default customers
• Ensuring adherence to collection process and legal guidelines
• Tracing out absconded default customers and initiate recovery process
• Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases
• Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily ,weekly & monthly basis

Secondary Responsibilities

• Recommend process changes in order to improve service efficiency and quality
• Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service
• Leverage in-house synergies through collaboration with internal stakeholders

Educational Qualifications

Graduate – Any

Post Graduate – Any

Experience

2 or more years of experience in collections