Debt Manager-Flows-Micro Finance

IDFC FIRST Bank; Ludhiana; On-site; INR 550,000 - 850,000; Full time

Job summary

IDFC FIRST Bank in Ludhiana seeks an Associate Collection Manager – Micro Finance to plan, direct and oversee the collections operations. You will manage agencies and in-house teams to optimize EMI recovery while adhering to bank guidelines.

The role requires 2+ years in collections, strong MIS skills, and effective communication to chase defaults and achieve targets. This position offers growth in a growing retail banking segment within India.

Qualifications

• Minimum 2 years of experience in collections.
• Graduate or PG in any discipline.
• Excellent communication and follow-up skills.
• Ability to coordinate with agencies and ensure compliance.

Responsibilities

• Manage the collections process for assigned debts.
• Track portfolio buckets and monitor delinquency.
• Coordinate with collection agencies and in-house teams to meet targets.
• Trace absconded customers and initiate recovery actions.
• Ensure adherence to legal guidelines and process.
• Maintain MIS reports and administration.
• Recommend process improvements.
• Collaborate with stakeholders to enhance efficiency.

Skills

Collection processes

Legal compliance

Agency coordination

MIS reporting

Communication

Problem solving

Education

Graduate – Any discipline

Postgraduate – Any discipline

Job description

Job Requirements

About the Role

The Associate Collection Manager – Micro Finance is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company within the assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring adherence to all bank guidelines, thereby contributing to the broader organizational objectives.

Key Responsibilities

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Monitor and control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve collection targets through agencies or in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to the collection process and legal guidelines.
• Trace absconded default customers and initiate recovery processes.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
• Maintain administrative data related to collections, including delinquent account history, MIS reports, and feedback reviews on a daily, weekly, and monthly basis.

Secondary Responsibilities

• Recommend process changes to improve service efficiency and quality.
• Suggest improvements to processes and policies across the Retail Banking business to enhance operational efficiency and customer service.
• Leverage internal synergies through collaboration with stakeholders.

What We Are Looking For

Education

• Graduate – Any discipline
• Postgraduate – Any discipline

Experience

• Minimum of 2 or more years of experience in collections.

Skills and Attributes

• Strong understanding of collection processes and legal compliance.
• Ability to manage and coordinate with collection agencies.
• Proficiency in maintaining and analyzing MIS reports.
• Effective communication and follow-up skills.
• Problem-solving and decision-making capabilities.