Associate Debt Manager-Flows-Micro Finance

IDFC FIRST Bank; Ludhiana; On-site; INR 400,000 - 600,000; Full time

Job summary

IDFC FIRST Bank is seeking an Associate Collection Manager – Micro Finance in India to oversee EMI recovery activities within the assigned territory. The role emphasizes optimizing collections efficiency while complying with bank guidelines and legal standards.

The candidate will manage agencies and in-house teams, monitor delinquency, and drive collection targets with a focus on non-starters, while maintaining rigorous data MIS and daily reporting.

Qualifications

• Graduate or postgraduate in any discipline.
• Minimum of 2 years of collections experience.
• Strong understanding of collection processes and legal compliance.
• Ability to coordinate with collection agencies.
• Proficiency in MIS reports and data analysis.
• Excellent communication and follow-up skills.
• Problem-solving and decision-making abilities.

Responsibilities

• Manage the collections process for assigned debts.
• Track portfolio buckets and delinquency by area.
• Coordinate with external agencies and in-house teams to meet targets.
• Follow up with defaulting customers regularly.
• Maintain and analyze MIS reports and data.
• Adhere to bank guidelines and legal requirements.
• Trace absconded customers and initiate recovery actions.

Skills

Collection processes

Legal compliance

Agency coordination

MIS reporting

Communication & follow-up

Education

Graduate in any discipline

Postgraduate in any discipline

Job description

About the Role

The Associate Collection Manager – Micro Finance is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company within the assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring adherence to all bank guidelines, thereby contributing to the broader organizational objectives.

Key Responsibilities

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Monitor and control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve collection targets through agencies or in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to the collection process and legal guidelines.
• Trace absconded default customers and initiate recovery processes.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
• Maintain administrative data related to collections, including delinquent account history, MIS reports, and feedback reviews on a daily, weekly, and monthly basis.

Secondary Responsibilities

• Recommend process changes to improve service efficiency and quality.
• Suggest improvements to processes and policies across the Retail Banking business to enhance operational efficiency and customer service.
• Leverage internal synergies through collaboration with stakeholders.

What We Are Looking For

Education

• Graduate – Any discipline
• Postgraduate – Any discipline

Experience

• Minimum of 2 or more years of experience in collections.

Skills and Attributes

• Strong understanding of collection processes and legal compliance.
• Ability to manage and coordinate with collection agencies.
• Proficiency in maintaining and analyzing MIS reports.
• Effective communication and follow-up skills.
• Problem-solving and decision-making capabilities.