Associate Debt Manager-Recoveries

IDFC FIRST Bank; Dehradun; On-site; INR 800,000 - 1,600,000; Full time

Job summary

IDFC FIRST Bank in Mumbai seeks an Associate Collection Manager for Vintage Recovery to lead the collections function and manage agencies in the assigned territory. The role focuses on optimizing EMI retrieval while adhering to bank guidelines and regulatory requirements.

Responsibilities include tracking delinquency, managing in-house and agency teams, and coordinating with legal when needed. The position demands proactive MIS upkeep and strict adherence to collection processes.

Qualifications

• Graduation in any field (Graduate).
• Post Graduation in any field.

Responsibilities

• Manage and undertake collections process for debts assigned.
• Regularly track portfolio for buckets in the assigned area.
• Track and control delinquency bucket-wise and DPD-wise; focus on non-starters.
• Allocate and achieve targets from agencies or in-house team.
• Follow up with default customers and ensure adherence to collection guidelines.
• Trace absconded customers and initiate recovery processes as needed.
• Recommend legal actions for non-recoverable cases and coordinate with legal team for closure.
• Maintain MIS and update delinquent account history regularly.

Education

Graduate - Any

Post Graduate - Any

Job description

Job Title –

Associate Collection Manager – Vintage Recovery

Place of work

Mumbai

Business Unit

Retail Banking

Function

Collections

Job Purpose

The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank.

Roles & Responsibilities

Primary Responsibilities

• Responsible for managing and undertaking collections process for debts that have been assigned
• Regularly track the portfolio for specific buckets for the assigned area
• Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters
• Responsible to allocate and achieve targets from agencies/ in house team
• Regularly follow up with the default customers
• Ensuring adherence to collection process and legal guidelines
• Tracing out absconded default customers and initiate recovery process
• Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases
• Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily ,weekly & monthly basis

Secondary Responsibilities

• Recommend process changes in order to improve service efficiency and quality
• Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service
• Leverage in-house synergies through collaboration with internal stakeholders

Educational Qualifications

Graduate - Any

Post Graduate - Any

Experience

2 or more years of experience in collections