Associate Debt Manager-Recoveries-Consumer Loan & Cross Sell

IDFC FIRST Bank; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

IDFC FIRST Bank in Bengaluru seeks a Collection Manager for Consumer Loans and Cross Sell to lead the collections desk, coordinate with agencies, and optimize EMI recoveries in compliance with bank guidelines.

The role requires hands-on experience in collections, ability to track buckets and delinquency, and collaboration with internal teams to achieve recovery targets while maintaining high data accuracy and MIS reporting.

Qualifications

• Graduate degree in any field.
• Postgraduate degree in any field.

Responsibilities

• Manage and undertake collections process for debts assigned.
• Regularly track the portfolio for buckets in the assigned area.
• Monitor delinquency by bucket and DPD; focus on non-starters.
• Allocate and achieve targets from agencies or in-house team.
• Regularly follow up with default customers.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded default customers and initiate recovery.
• Recommend legal action for non-recoverable cases and liaise with legal team.
• Maintain data for administrative collection activities and MIS reporting (daily/weekly/monthly).

Education

Graduate – Any

Post Graduate – Any

Job description

Job Requirements

Job Title –

Collection Manager-Consumer Loans and Cross Sell

Function

Collections

Job Purpose:

The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank.

Roles & Responsibilities:

• Responsible for managing and undertaking collections process for debts that have been assigned
• Regularly track the portfolio for specific buckets for the assigned area
• Track and control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters
• Responsible to allocate and achieve targets from agencies/in house team
• Regularly follow up with the default customers
• Ensuring adherence to collection process and legal guidelines
• Tracing out absconded default customers and initiate recovery process
• Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases
• Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, weekly & monthly basis

Educational Qualifications:

Graduate – Any

Post Graduate – Any

Experience:

Minimum of 03 Years of relevant experience in Collections