Associate Customer Service(External)

Danfoss; Chennai; On-site; INR 450,000 - 750,000; Full time

Job summary

Danfoss is seeking a back-office sales support professional in Chennai to process orders, manage receivables, and provide strong customer service. The role involves SAP-based order handling, proforma invoices, and coordinating with global teams to ensure timely deliveries.

Experience in supply chain and logistics will be advantageous. You will work with the sales and finance teams to resolve issues, generate reports, and maintain customer data in SAP.

Qualifications

• Experience in back-office sales support and order management.
• Good command of English and Hindi for customer interactions.
• Familiarity with SAP for order processing and billing.
• Strong coordination with logistics, finance and sales teams.

Responsibilities

• Handle order entry, deliveries and related invoicing.
• Perform receivables follow-ups and sales support tasks.
• Manage customer orders, queries and cases via SAP and CRM.
• Coordinate with logistics and production sites for on-time delivery.
• Generate reports covering financial parameters for segments/divisions.
• Support front-line sales to improve service and efficiency.
• Create and update customer accounts in SAP.
• Track rebates and partner agreements on a quarterly basis.
• Improve CLI score and transaction data quality.
• Run projects and nurture cross-functional collaboration.

Skills

SAP

Order management

Customer service

CRM systems

English & Hindi

Education

Bachelor’s degree

Tools

Salesforce

ERP

Job description

Job Description

To process & execute all orders from OEMs i.e Order to Cash and enable customer service to achieve more work in less time.

Roles and Responsibilities

Responsible for all back-office sales support job: order handling, receivables follow ups, sales support

Manage customer orders, queries, cases, email, SAP and other mediums.

Work within the larger Customer Service team to support colleagues locally and internationally where needed.

Through excellent knowledge of SAP and with a high customer focus, identify and resolve issues proactively and help the customers and colleagues to efficiently manage requirements.

• Handling of all Logistics Request with all internal stake holders and global production sites
• Execute all order related activities like order entry, Proforma Invoices, Deliveries etc. as per guidelines.
• Generation and circulation of business reports covering all financial parameters of respective segments & divisions.
• Responsible for customer, sales, warehouse, logistics, finance, and fulfillment for order delivery as per agreed PO terms
• Support front line sales team in enabling improved service & efficiency.
• Handling import, Hi-sea sale orders from customers.
• Responsible for creating new customer accounts and upkeep of business database in SAP
• Order Follow-up with Partners and sales as per open opportunity.
• Prepare Partner Agreements year basis and whenever new partner assign.
• Rebate Tracking quarterly and settlement
• BI reporting/ SF reporting
• Improve CLI score/ Transaction score
• Running different projects for various parameters
• Reducing case closure reports and strategy.

Success Criteria

• Customer surveys show that the region delivers unique customer service
• We are constantly #1 or #2 benchmarked to Customer service and on-time delivery within our industry
• Internal KPIs, including KPIs for managing and leading people are met or outperformed
• Evidence for excellent collaboration with key stakeholders within the Segments and regions
• Maintaining team synergy and good team performance

Job Requirements

• You can manage own workload and support team to deliver tasks within agreed timelines
• Excellent customer care skills (verbally and written)
• Excellent communication skills in English & Hindi
• Customer focused attitude
• SAP experience in a Sales / Customer Service environment and others CRM Systems, such as SalesForce.com or Any other ERP
• Understanding of typical supply chain / logistics
• Used to work under pressure
• Commercial Knowledge on terms & conditions.

Background & Skills

Educational Background

Any Bachelors degree

Working experience

• Minimum 2 to 5 years of customer service order management in a back office or related environment