Customer Service Specialist

PAREKH; Navi Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

Parekh E-com & Warehousing Services Pvt. Ltd. is seeking a Customer Service Specialist in Navi Mumbai. The role covers end-to-end order management, OTC processes, and coordination with multiple teams to ensure timely delivery and accuracy.

The ideal candidate has 3–6 years in customer service and is comfortable handling international customers, Incoterms, and payment terms. This is a full-time position based at Airoli Mindspace, Navi Mumbai.

Qualifications

• Bachelor's degree in any discipline.
• 3–6 years in customer service, order management, supply chain support, or related roles.
• Experience handling international customers and coordination preferred.

Responsibilities

• Handle the complete OTC (Order-to-Cash) process for assigned customers and business accounts.
• Execute end-to-end order management activities: entry, processing, fulfilment.
• Process customer orders accurately in SAP and ensure timely execution.
• Manage customer requirements related to Incoterms, payment terms, delivery timelines and coordination.
• Coordinate with Supply Chain, Commercial, Logistics, Finance, Quality, and CS teams for smooth order execution.
• Track order status and resolve delays, invoices, shipments, and documentation issues.
• Maintain high service levels and customer satisfaction while ensuring process compliance.
• Maintain strong customer relationships through clear communication and timely support.
• Differentiate customer requirements from business capabilities and provide cost-effective solutions.
• Maintain accurate order records and reporting within systems.
• Support continuous improvement initiatives in CS and order management.

Skills

OTC knowledge

SAP order processing

Incoterms

Payment terms

Order fulfilment

Stakeholder management

MS Excel

ERP systems

Reporting tools

Cross-functional coordination

Time-zone flexibility

Education

Bachelor's Degree

Tools

ERP systems

Job description

Position: Customer Service Specialist

Experience: 3 - 6 Years

Employment Type: Full-Time (Third-Party Payroll, Parekh E-com & Warehousing Services Pvt. Ltd.)

Client Location: Airoli Mindspace near Airoli Station, Navi Mumbai-400708

Key Responsibilities

• Handle the complete OTC (Order-to-Cash) process for assigned customers and business accounts.
• Execute end-to-end order management activities, including order entry, order processing, and order fulfilment.
• Process customer orders accurately in SAP and ensure timely execution.
• Manage customer requirements related to Incoterms, payment terms, delivery timelines, and order coordination.
• Coordinate with Supply Chain, Commercial, Logistics, Finance, Quality, and Customer Service teams for smooth order execution.
• Track order status and proactively resolve customer concerns related to deliveries, invoices, shipments, and documentation.
• Ensure high service levels and customer satisfaction while maintaining process compliance.
• Maintain strong customer relationships through effective communication and timely support.
• Differentiate customer requirements from business capabilities and provide cost-effective operational solutions.
• Maintain accurate order records, customer updates, and reporting within systems.
• Support continuous improvement initiatives within customer service and order management processes.

Required Qualifications

• Bachelor's Degree in any discipline.
• 3 to 6 years of experience in customer service, order management, supply chain support, or related roles.
• Experience in handling international customers and business coordination will be preferred.

Required Skills

• Strong knowledge of OTC (Order-to-Cash) and end-to-end order management processes.
• Hands-on experience in SAP order processing and customer service operations.
• Good understanding of Incoterms, payment terms, invoicing, and order fulfilment processes.
• Strong communication and stakeholder management skills.
• Excellent problem-solving and analytical abilities.
• Ability to manage multiple customer accounts and priorities in a fast-paced environment.
• Good coordination skills with cross-functional teams.
• Proficiency in MS Excel, ERP systems, and reporting tools.
• Self-motivated with the ability to work independently and collaboratively.
• Strong customer-centric approach with attention to detail.
• Flexibility to accommodate international business schedules and time zones is essential.
• Candidate should be adaptable, proactive, and customer-oriented.