Order Management Executive

RGBSI; Bengaluru; Hybrid; INR 300,000 - 420,000; Full time

Job summary

RGBSI in Bengaluru seeks a Customer Service Support, II (Order Management) with 1-2 years of frontline experience in multinational settings. You will handle quotes, orders, and service orders, manage returns, and provide timely information to customers.

You will use SAP R/3 SD, ESKER, and WINSHUTTLE to enable accurate fulfillment and reporting. The role emphasizes cross-functional communication, data accuracy, and proactive follow-up on urgent orders with a focus on customer satisfaction and

Qualifications

• Strong knowledge in SAP R/3 SD and order processing workflows.
• Excellent verbal and written communication skills; ability to cross-functionally collaborate.
• Proficient in MS Excel and basic SCM/spares concepts.
• Experience in customer sales order processing, execution, and fulfillment.

Responsibilities

• Create and maintain Quotations, Sales Orders, Service Orders, and COM orders.
• Generate RAM for material returns from global warehouses/customers.
• Place orders, provide pricing, availability, status and delivery information.
• Communicate responses to internal and external customers using messaging tools.
• Perform transactional activities in ESKER and WINSHUTTLE.
• Follow up on urgent orders to ensure shipment and accuracy.
• Prepare weekly, monthly and quarterly reports with KPIs and operational metrics.

Skills

SAP R/3 SD

Order processing

MS Excel

Cross-functional communication

Education

Bachelor's degree in commerce/science/business management

Tools

ESKER

WINSHUTTLE

Apropos

Job description

Position Title : Customer Service Support, II (Order Management)

Shift-S2 Shift

Only Female preferred.

Eligibility Criteria

• Years of Experience: 1-2 years experience
• Job Experience: Experience in a customer sales order processing, execution, fulfillment in

multinational technology corporation

• Educational: Bachelors degree in commerce, science, business management

Primary Responsibilities:

• Creating and maintaining of Quotations, Sales Orders, Service Orders, and Customer Owned Material Refurbishment Orders (COM)
• Generate RAM for material return from global warehouses/customers
• Places orders, provides information on part pricing and availability, order status, and delivery information
• Communicates responses back to internal & external customers using communication tools like Apropos etc
• Perform transactional activities in ESKER & WINSHUTTLE tool
• Follows up on urgent orders to ensure they have shipped.
• Prepare weekly, monthly and quarterly reports, including KPIs (Key Performance Indicators) and Operational Metrics

Mandatory Skills required to perform the job:

• Strong knowledge in SAP R/3 SD Module, Customer Service Order Processing & Order Management processes
• Excellent verbal and written communication skills, able to communicate cross-functionally
• Good analytical, problem solving and system skills
• Basic knowledge of SCM/Spares business
• Knowledge of MS Excel

Desirable Skill:

• Experience in aftermarket Spares Operations or Automotive
• Understanding of reverse value chain/repair operations