Customer Service Advisor

TP; Mohali; On-site; INR 180,000 - 320,000; Full time

Job summary

TP in Mohali, India is hiring for an international chat support executive. You will handle customer inquiries via chat, provide timely solutions, and escalate complex issues when needed. The role focuses on non-voice processes and requires excellent written communication to international clients.

Join a fast-paced team where accuracy in CRM records and cross-functional collaboration are essential to deliver seamless service and maintain high customer satisfaction.

Qualifications

• 0-1 year of experience in a customer support role within BPO/Call Centre.
• Strong written communication for international clients.
• Good understanding of non-voice, chat-based processes.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle international customer inquiries via chat with timely solutions.
• Process requests, resolve issues, and escalate complex cases when needed.
• Maintain accurate CRM records of all interactions.
• Collaborate with internal teams to ensure smooth resolutions.

Skills

Written communication

Non-voice processes

International chat

CRM handling

Tools

CRM system

Job description

Roles and Responsibilities :

• Handle international customer inquiries via chat, providing timely and effective solutions to their queries.


• Process customer requests, resolve issues, and elevate complex problems to senior team members when necessary.


• Maintain accurate records of all interactions with customers using our CRM system.


• Collaborate with internal teams to ensure seamless communication and resolution of customer complaints.

Job Requirements :

• 0-1 year of experience in a similar role or industry (BPO/Call Centre).


• Strong understanding of non-voice processes, particularly international chat processes.


• Excellent written communication skills for handling international clients through email or messaging platforms.


• Ability to work in a fast-paced environment with multiple priorities.