Associate Collections - International Voice (WFH)

Sutherland; Chennai; Remote; INR 350.000 - 540.000; Vollzeit

Zusammenfassung

Sutherland in Chennai, Tamil Nadu, seeks an entry-level to early-career Collections associate to review aging reports, follow up on overdue invoices, and ensure timely collections.

You will handle inbound/outbound calls and emails with international customers, perform reconciliations, send reminders, and escalate delinquent accounts as needed.

Ideal for freshers or candidates with 0-3 years, who are based in Tamil Nadu and comfortable working remotely from home.

Qualifikationen

• 0-3 years of experience in Collections.
• Excellent verbal and written English communication skills.
• Strong negotiation and customer handling skills.
• Good knowledge of MS Excel.
• Ability to work independently in a remote environment.

Aufgaben

• Review aging reports and follow up on overdue invoices.
• Handle inbound/outbound calls and emails with international customers.
• Ensure timely collection of outstanding payments.
• Perform account reconciliations and resolve billing discrepancies.
• Send payment reminders and dunning letters.
• Escalate delinquent accounts as required.
• Coordinate with internal teams to resolve customer payment issues.
• Update collection trackers and maintain accurate records.
• Adhere to SOPs, controls, and compliance requirements.

Kenntnisse

Verbal English

Written English

Negotiation

Customer handling

MS Excel

Ausbildung

Any Graduate

Tools

MS Excel

Jobbeschreibung

Key Responsibilities:

• Review aging reports and follow up on overdue invoices.


• Handle inbound/outbound calls and emails with international customers.


• Ensure timely collection of outstanding payments.


• Perform account reconciliations and resolve billing discrepancies.


• Send payment reminders and dunning letters.


• Escalate delinquent accounts as required.


• Coordinate with internal teams to resolve customer payment issues.


• Update collection trackers and maintain accurate records.


• Adhere to SOPs, controls, and compliance requirements.

Requirements:

• 0-3 years of experience in Collections.


• Excellent verbal and written English communication skills.


• Strong negotiation and customer handling skills.


• Good knowledge of MS Excel.


• Ability to work independently in a remote environment.


• Work From Home


• Candidates must be based in Tamil Nadu


• Any Graduate


• International Voice Process


• Freshers with excellent communication skills can also apply


• Immediate Joiners Preferred

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to [e-mail]