Associate Center Manager | Kumaraswamy Layout

cult fit; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

Cultfit seeks a Centre Manager in Bengaluru (Kumarswamy Layout) to lead a fitness center with a focus on sales, service, and operations. You will own memberships, renewals, and walk-ins, ensure smooth daily operations, and adapt class schedules while upholding brand standards.

Ideal candidates have 2–5 years in sales/operations or hospitality, strong communication, ownership, and a passion for fitness and community building.

Qualifications

• Bachelors/Diploma degree.
• 2–5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.

Responsibilities

• Sales & Business Growth: Own monthly targets for memberships, renewals, and upsells.
• Centre Operations Management: Ensure smooth daily operations, class schedules, and audits.
• Member Experience & Engagement: Build rapport, resolve escalations, capture feedback.

Skills

Sales

Operations

Customer handling

Communication

Ownership

Education

Bachelor’s/Diploma degree

Job description

Job Description

Location : Kumarswamy Layout, Bangalore

Salary : 3LPA fixed plus Incentives (performance based)

About the Role:

The Centre Manager is the face of a Cultfit center and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities

1. Sales & Business Growth

• Own monthly targets for memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.

2. Centre Operations Management

• Ensure smooth daily operations using the prescribed checklist tools.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
• Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.

3. Member Experience & Engagement

• Build strong rapport with members to create a welcoming, community-driven environment.
• Resolve escalations and ensure a smooth before/during/after-class experience.
• Capture and document feedback from members and trainers for continuous improvement.
• Uphold Cultfits service quality and act as the primary representative of the centre.

What Success Looks Like

• Meeting/exceeding sales and conversion targets.
• A consistently smooth, compliant, and high-performing centre.
• High member satisfaction, retention, and NPS.
• Strong centre ambience, audit scores, and operational excellence.

Qualifications & Skills

• Bachelors/Diploma degree.
• 2–5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.