Associate Center Manager

cult fit; Guntur District, Eluru District; On-site; INR 270,000 - 330,000; Full time

Benefits offered by this job

Health Insurance

Cult Membership

Uncapped incentives

Job summary

Cult fit in India is seeking a Centre Manager to lead daily operations, drive sales, and deliver a top-tier member experience in a vibrant fitness environment.

You will own membership conversions, manage class schedules, and uphold brand standards while building a community-centric centre. Freshers may apply; 23–35 age, bike mandatory, and weekend shifts are required.

Qualifications

• 2–5 years in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Passion for fitness, wellbeing, and community building (nice to have).

Responsibilities

• Own monthly membership targets and conversions.
• Manage center operations and scheduling.
• Ensure high member experience and engagement.
• Maintain cleanliness, safety, and brand standards.
• Address operational gaps related to attendance, bookings, equipment, or facility.

Skills

Sales experience

Operations

Hospitality

Retail

Customer handling

Communication skills

Ownership

Fitness passion

Education

Bachelor's degree

Diploma

Job description

About the Role

The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities

1. Sales & Business Growth

• Own monthly targets for memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.

2. Centre Operations Management

• Ensure smooth daily operations using the prescribed checklist tools.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
• Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.

3. Member Experience & Engagement

• Build strong rapport with members to create a welcoming, community-driven environment.
• Resolve escalations and ensure a smooth before/during/after-class experience.
• Capture and document feedback from members and trainers for continuous improvement.
• Uphold Cultfits service quality and act as the primary representative of the centre.

What Success Looks Like

• Meeting/exceeding sales and conversion targets.
• A consistently smooth, compliant, and high-performing centre.
• High member satisfaction, retention, and NPS.
• Strong centre ambience, audit scores, and operational excellence.

Qualifications & Skills

• Bachelors/Diploma degree.
• 2–5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.

Candidate Persona & Mandatory Criteria

• Freshers can be considered
• Graduation or Diploma must be completed
• Candidates currently pursuing Graduation/Diploma cannot be considered, including those pursuing through distance learning
• Good communication skills in English
• Age criteria: 23 - 35 years
• Bike is mandatory
• Must be comfortable with target-based sales and operations
• Must be comfortable working on Saturdays and Sundays
• Must be comfortable with both straight and split shifts

Shift Timings

On most days, candidates will be assigned a straight shift:

• Morning: 5:30 AM - 2:30 PM
• Evening: 1:30 PM - 10:30 PM

Based on business requirements, candidates may be assigned a split shift:

• Morning: 5:30 AM - 9:30 AM
• Evening: 5:00 PM - 10:00 PM

Compensation and Benefits - PAN India

• CTC: 3 LPA
• Uncapped performance-based incentives, typically in the range of 15k-30k or more, depending on performance
• Health Insurance
• Cult Membership