Associate Center Manager

cult fit; Delhi; On-site; INR 450,000 - 700,000; Full time

Benefits offered by this job

Health insurance

Wellness benefits

Cultfit workouts access

Growth opportunities

Job summary

Cultfit seeks an Associate Centre Manager in Delhi to lead sales, operations, and member engagement at the flagship centre. You will drive memberships, manage daily class schedules, ensure facilities are clean and safe, and deliver a premier member experience.

Responsibilities include achieving targets, coaching staff, handling escalations, and maintaining brand standards while building a welcoming community for members and guests.

Qualifications

• Bachelor’s or Diploma degree required.
• 2–5 years in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Passion for fitness, wellbeing, and community building is a plus.

Responsibilities

• Own monthly targets for memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage the membership conversion process with clean documentation.
• Ensure smooth daily operations using prescribed checklist tools.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
• Manage inventory of essentials and restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.
• Build rapport with members to create a welcoming, community-driven environment.
• Resolve escalations and ensure smooth before/during/after-class experience.
• Capture and document feedback for continuous improvement.
• Uphold Cultfit’s service quality as the centre’s primary representative.

Skills

Sales

Operations

Customer service

Communication

Ownership

Education

Bachelor's/Diploma degree

Job description

Job Title: Associate Centre Manager Cultfit

About the Role

The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member

experience, driving sales performance, and ensuring operational excellence. This role requires strong

ownership, customer centricity, and a passion for creating an energetic, service-driven fitness

environment.

Key Responsibilities

1. Sales & Business Growth

• Own monthly targets for memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage the entire membership conversion process with clean, consistent, and timely

documentation via the portal.

2. Centre Operations Management

• Ensure smooth daily operations using the prescribed checklist tools.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
• Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.

3. Member Experience & Engagement

• Build strong rapport with members to create a welcoming, community-driven environment.
• Resolve escalations and ensure a smooth before/during/after-class experience.
• Capture and document feedback from members and trainers for continuous improvement.
• Uphold Cultfit’s service quality and act as the primary representative of the centre.

What Success Looks Like

• Meeting/exceeding sales and conversion targets.
• A consistently smooth, compliant, and high-performing centre.
• High member satisfaction, retention, and NPS.
• Strong centre ambience, audit scores, and operational excellence.

Qualifications & Skills

• Bachelor’s/Diploma degree.
• 2–5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.

Work Schedule

Straight Shift

On most days, you will be assigned a straight shift, which may be either:

Morning shift: 5:30 AM to 2:30 PM

Evening shift: 1:30 PM to 10:30 PM

Split Shift (Based on Business Requirements)

On some days, you may be assigned a split shift, which requires reporting to the centre in both the

morning and evening:

Morning shift: 5:30 AM to 9:30 AM

Evening shift: 5:00 PM to 10:00 PM

Weekly Off

One day off per week, aligned with centre requirements.

Variable Incentive

Variable incentive will depend on sales and operational performance. In recent months, the average

incentive payout has been around INR 15,000 per month.

Why Join Cultfit?

• Comprehensive health insurance and wellness benefits.
• Exclusive access to Cultfit workouts, enabling you to transform your own fitness journey.
• Be part of Cultfit’s mission to #makehealtheasy for millions.
• Exposure to sales, operations, customer experience, and business performance.
• High-growth environment with performance-based advancement.