Associate Center Manager

cult fit; Hyderabad; On-site; INR 270,000 - 330,000; Full time

Job summary

Cultfit Hyderabad is seeking an Associate Centre Manager to drive center sales, member experience, and daily operations. You will own membership targets, manage walk-ins and conversions, and ensure a clean, welcoming environment for members

Experience range is 0–5 years in sales or customer service; compensation includes a fixed 3 LPA plus performance incentives. The role operates at the Hyderabad centre with standard timings.

Qualifications

• 0-5 years in sales/customer service (preferably in fitness, hospitality, or retail).

Responsibilities

• Sales & Business Growth: Own monthly targets for memberships, renewals, and upsells; Drive walk-in/trial conversions; Manage the membership conversion process with documentation.
• Centre Operations Management: Ensure smooth daily operations; Oversee class schedules, trainer punctuality, and session readiness; Conduct daily facility audits; Manage inventory and restocking; Address attendance or equipment gaps.
• Member Experience & Engagement: Build rapport with members; Resolve escalations; Capture feedback; Uphold Cultfit service quality as the centre's primary representative.

Job description

Role Overview

As an Associate Centre Manager you are responsible for driving in - center sales, customer experience, inventory management, customer troubleshooting and people management.

Key Responsibilities

1. Sales & Business Growth

Own monthly targets for memberships, renewals, and upsells.

Drive walk-in/trial conversions through effective consultations.

Manage the entire membership conversion process with clean, consistent, and accurate documentation via portal

2. Centre Operations Management

Ensure smooth daily operations using the desired checklist tool

Oversee class schedules, trainer punctuality, and session readiness.

Conduct daily facility audits to maintain cleanliness, safety, and brand standards.

Manage inventory of essentials (first-aid, water etc) and ensure timely restocking.

Address operational gaps related to attendance, bookings, equipment, or facility.

3. Member Experience & Engagement

Build strong rapport with members to create a welcoming, community-driven environment.

Resolve escalations and ensure a smooth before/during/after-class experience.

Capture and document feedback from members and trainers for continuous improvement.

Uphold Cultfit service quality and be the primary representative of the centre.

About Cult

Curefit Healthcare Pvt Ltd, founded in 2016, is Indias largest fitness company and wellness platform. Cult, from the house of Curefit, was established with a mission to make fitness easy, fun and accessible to everyone, and has emerged as a community celebrating the joy of fitness. The brand today offers a range of fitness services ranging from group workouts, gyms and personalised fitness solutions, as well as an expansive selection of quality fitness products for the everyday athlete. The companys vision is to empower everyone towards an active and healthier lifestyle through innovative fitness solutions, enabled by technology.

Qualifications

Experience: 0-5 years in sales/customer service (preferably in fitness, hospitality, or retail).

Salary: 3LPA (Fixed) + Performance-Based Incentives.

Timings: Either 5.30AM to 2.30PM OR 1.30PM to 10PM

Locations Available: Hyderabad

We look forward to meeting qualified candidates for this exciting opportunity.