Associate Center Manager

Curefit; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Health insurance

Wellness benefits

Job summary

Cultfit is seeking an Associate Centre Manager in Bengaluru to lead gym membership sales, drive conversions, and ensure a seamless member experience. You will manage daily operations, schedules, and audits, building a welcoming community and maintaining brand standards.

Candidates with 2–5 years in sales/ops roles and a passion for fitness will thrive in a fast-paced, shift-based environment at Cultfit centers.

Qualifications

• 2–5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• Willing to work in shifts.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.

Responsibilities

• Own monthly targets for Gym memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.
• Ensure smooth daily operations using the prescribed checklist tools in the gym.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
• Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.
• Build strong rapport with members to create a welcoming, community-driven environment.
• Resolve escalations and ensure a smooth before/during/after-class experience.
• Capture and document feedback from members and trainers for continuous improvement.
• Uphold Cultfit’s service quality and act as the primary representative of the centre.

Skills

Sales

Operations

Hospitality

Customer Service

Job description

About the Role:

Associate Centre Manager is the face of Cult.fit Gym centers and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities

1. Sales & Business Growth

• Own monthly targets for Gym memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.
• Ensure smooth daily operations using the prescribed checklist tools in the gym.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
• Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.

3. Gym Member Experience & Engagement

• Build strong rapport with members to create a welcoming, community-driven environment.
• Resolve escalations and ensure a smooth before/during/after-class experience.
• Capture and document feedback from members and trainers for continuous improvement.
• Uphold Cultfit’s service quality and act as the primary representative of the centre.

Work Schedule:

Straight Shift - 5:30 AM to 2:30 PM , 1:30 PM to 10:30 PM

Split Shift - 5:30 AM to 9:30 AM , 5:00 PM to 10:00 PM

What Success Looks Like:

• Meeting/exceeding sales and conversion targets.
• A consistently smooth, compliant, and high-performing center.
• High member satisfaction, retention, and NPS.
• Strong center ambience, audit scores, and operational excellence.

Qualifications & Skills

• 2–5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• Willing to work in shifts.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.

Why Join Cultfit?

• Comprehensive health insurance and wellness benefits.
• Exclusive access to Cultfit workouts, enabling you to transform your own fitness journey.
• Be part of Cultfit’s mission to #makehealtheasy for millions.
• Exposure to sales, operations, customer experience, and business performance.
• High-growth environment with performance-based advancement.