Associate Center Manager | Gaur City Noida

cult fit; Dadri, Ghaziabad District; On-site; INR 311,000 - 380,000; Full time

Job summary

Cultfit is hiring a Centre Manager in Noida to lead member experience, sales performance, and daily operations at the Gaur City center. You will own membership conversions, drive renewals, manage schedules, and uphold brand standards in a fast-paced fitness environment.

The role requires strong ownership, excellent communication, and a customer-centric approach. Prior experience in service or hospitality helps, and a passion for fitness is a plus.

Qualifications

• Bachelor's or Diploma in any discipline with 2–5 years in sales/ops or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving abilities.
• Passion for fitness, wellbeing, and community building is a plus.

Responsibilities

• Meet monthly targets for memberships, renewals, and upsells; drive walk-in/trial conversions.
• Ensure smooth daily center operations, schedules, and facility readiness.
• Deliver exceptional member experiences and capture feedback for continuous improvement.

Skills

Sales experience

Operations experience

Hospitality experience

Retail experience

Service roles

Education

Bachelor's/Diploma degree

Job description

Location : Gaur City Noida, Sector 4

Salary : 3.45LPA fixed plus Incentives (performance based)

About the Role:

The Centre Manager is the face of a Cultfit center and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities:

1. Sales & Business Growth

• Own monthly targets for memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.

2. Centre Operations Management

• Ensure smooth daily operations using the prescribed checklist tools.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
• Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.

3. Member Experience & Engagement

• Build strong rapport with members to create a welcoming, community-driven environment.
• Resolve escalations and ensure a smooth before/during/after-class experience.
• Capture and document feedback from members and trainers for continuous improvement.
• Uphold Cultfit's service quality and act as the primary representative of the center.

Qualifications & Skills

• Bachelors/Diploma degree.
• 2-5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.

Work Schedule:

Split Shift Timings:

5:30 AM to 9:30 AM & 5:30 PM to 10:30 PM