Associate Center Manager | Ashok Vihar

cult fit; Gurugram District; On-site; INR 345,000 - 370,000; Full time

Job summary

Cultfit in Ashok Vihar is seeking a Centre Manager to be the face of the center, drive memberships and ensure operational excellence. You will own sales targets, manage class schedules, upkeep quality and safety, and strengthen member onboarding.

The role requires strong ownership, customer focus, and the ability to build a welcoming community. Shift-based hours include morning and evening slots, with potential split shifts as business needs require.

Qualifications

• Bachelor's or Diploma degree required.
• 0–5 years of experience in sales, operations, hospitality, retail or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.

Responsibilities

• Sales & Business Growth: Own monthly targets for memberships, renewals and upsells; drive walk-in/trial conversions and manage the membership conversion process.
• Centre Operations Management: Ensure smooth daily operations, supervise class schedules and trainer punctuality, conduct facility audits, manage inventory and restocking.
• Member Experience & Engagement: Build rapport with members, resolve escalations, capture feedback for continuous improvement and uphold Cultfit's service quality.

Skills

Sales

Operations

Hospitality

Customer handling

Communication

Education

Bachelor's/Diploma degree

Job description

Location : Ashok Vihar

Salary : 3.45LPA fixed plus Incentives (performance based)

About the Role:

The Centre Manager is the face of a Cultfit center and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities:

• 1. Sales & Business Growth
  • Own monthly targets for memberships, renewals, and upsells.
  • Drive walk-in/trial conversions through effective consultations.
  • Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.
• 2. Centre Operations Management
  • Ensure smooth daily operations using the prescribed checklist tools.
  • Oversee class schedules, trainer punctuality, and session readiness.
  • Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
  • Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
  • Address operational gaps related to attendance, bookings, equipment, or facility.
• 3. Member Experience & Engagement
  • Build strong rapport with members to create a welcoming, community-driven environment.
  • Resolve escalations and ensure a smooth before/during/after-class experience.
  • Capture and document feedback from members and trainers for continuous improvement.
  • Uphold Cultfit's service quality and act as the primary representative of the center.

Qualifications & Skills

• Bachelors/Diploma degree.
• 0-5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.

Work Schedule:

Straight Shift

On most days, you will be assigned a straight shift, which may be either:

• Morning shift: 5:30 AM to 2:30 PM
• Evening shift: 1:30 PM to 10:30 PM

Split Shift (Based on Business Requirements)

On some days, you may be assigned a split shift, which requires reporting to the center in both the morning and evening:

• Morning shift: 5:30 AM to 9:30 AM
• Evening shift: 5:00 PM to 10:00 PM