Associate Center Manager

CultFit; Maharashtra; On-site; INR 420,000 - 660,000; Full time

Job summary

Cultfit is seeking a Centre Manager in Maharashtra to lead a Cultfit center, drive sales performance, and ensure top-notch member experience. The role emphasizes ownership, customer-centricity, and creating an energetic, service-driven fitness environment.

You will manage daily operations, oversee class schedules, ensure facility cleanliness and safety, and build strong member relationships. This position requires 2–5 years in related roles and a passion for fitness.

Qualifications

• Bachelor's or Diploma required with 2+ years in sales/ops/hospitality/retail/service roles.
• Strong communication and customer-handling skills are essential.
• High ownership and problem-solving ability expected.
• Passion for fitness, wellbeing and community building is a plus.

Responsibilities

• Achieve monthly targets for memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage membership conversion with clean, consistent documentation via the portal.
• Ensure smooth daily operations using prescribed checklist tools.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
• Build strong rapport with members to create a welcoming environment.
• Resolve escalations and ensure a smooth before/during/after-class experience.
• Capture feedback from members and trainers for continuous improvement.

Skills

Communication

Customer handling

Ownership

Problem solving

Fitness passion

Education

Bachelor's/Diploma degree

Job description

About

This job is provided by apna.co About the Role:

This job is provided by apna.co About the Role: The Centre Manager is the face of a Cultfit center and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities

Sales & Business Growth

• Achieve monthly targets for memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.

Centre Operations Management

• Ensure smooth daily operations using the prescribed checklist tools.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
• Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.

Member Experience & Engagement

• Build strong rapport with members to create a welcoming, community-driven environment.
• Resolve escalations and ensure a smooth before/during/after-class experience.
• Capture and document feedback from members and trainers for continuous improvement.
• Uphold Cultfit's service quality and act as the primary representative of the center.

Qualifications & Skills

• Bachelors/Diploma degree.
• 2-5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.

Work Schedule

Split Shifts:

• Morning shift: 5:30 AM to 9:30 AM
• Evening shift: 5:30 PM to 10:30 PM

Contact number: 7977250450