Associate Center Manager

cult fit; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Cultfit in Mumbai is seeking a Centre Operations Manager to lead sales growth, optimize daily operations, and elevate member experience. You will own membership targets, manage class schedules, ensure safety and cleanliness, and represent the brand in every interaction with members and trainers.

The role focuses on driving conversions, maintaining brand standards, and delivering a high-quality, community-driven environment for members at the Mumbai centre.

Qualifications

• Experience in a fitness/gym center or service-oriented environment.
• Proven ability to meet and exceed sales targets and conversions.
• Strong customer service mindset with focus on member engagement.

Responsibilities

• Own monthly targets for memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage the membership conversion process with timely portal documentation.
• Ensure smooth daily operations using prescribed checklist tools.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits for cleanliness, safety, and brand standards.
• Manage inventory of essentials and restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.
• Build rapport with members to create a welcoming, community-driven environment.
• Resolve escalations and ensure a smooth before/during/after-class experience.
• Capture feedback from members and trainers for continuous improvement.
• Uphold Cultfit’s service quality and act as the centre's primary representative.

Skills

Sales & targets

Operations management

Customer service

Job description

Key Responsibilities

• 1. Sales & Business Growth
  • Own monthly targets for memberships, renewals, and upsells.
  • Drive walk-in/trial conversions through effective consultations.
  • Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.
• 2. Centre Operations Management
  • Ensure smooth daily operations using the prescribed checklist tools.
  • Oversee class schedules, trainer punctuality, and session readiness.
  • Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
  • Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
  • Address operational gaps related to attendance, bookings, equipment, or facility.
• 3. Member Experience & Engagement
  • Build strong rapport with members to create a welcoming, community-driven environment.
  • Resolve escalations and ensure a smooth before/during/after-class experience.
  • Capture and document feedback from members and trainers for continuous improvement.
  • Uphold Cultfit’s service quality and act as the primary representative of the centre.

What Success Looks Like

• Meeting/exceeding sales and conversion targets.
• A consistently smooth, compliant, and high-performing centre.
• High member satisfaction, retention, and NPS.
• Strong centre ambience, audit scores, and operational excellence.