Associate Center Manager

cult fit; Gurugram District; On-site; INR 262,014 - 313,841; Full time

Benefits offered by this job

Uncapped incentives based on sales

Opportunity for career growth

Job summary

cult fit is seeking a Sales and Operations professional in Gurugram, India, to drive membership sales and manage daily center operations. The ideal candidate will have a Bachelor's degree and 2-8 years of experience in sales or service roles. The role requires excellent communication skills, problem-solving abilities, and a passion for fitness and community building. Compensation includes a fixed salary of 25,800 and uncapped incentives based on sales performance, providing an opportunity to grow in a fast-paced environment.

Qualifications

• 2-8 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership, problem-solving ability.

Responsibilities

• Drive membership sales by engaging with walk-ins and trial users.
• Achieve and exceed monthly conversion targets.
• Resolve escalations and ensure a smooth member experience.
• Conduct daily facility audits to maintain cleanliness and safety.

Skills

Sales skills

Customer handling

Problem-solving

Communication

Education

Bachelor's/Diploma degree

Job description

Role & Responsibilities

1. Sales & Business Growth

• Own monthly targets for memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage the entire membership conversion process with clean, consistent, and accurate documentation via portal

2. Centre Operations Management

• Ensure smooth daily operations using the desired checklist tool
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
• Manage inventory of essentials (first-aid, water) and ensure timely restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.

3. Member Experience & Engagement

• Build strong rapport with members to create a welcoming, community-driven environment.
• Resolve escalations and ensure a smooth before/during/after-class experience.
• Capture and document feedback from members and trainers for continuous improvement.
• Uphold Cultfits service quality and be the primary representative of the centre.

Qualifications and Skills

• Bachelors/ Diploma degree
• 2-8 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership, problem-solving ability
• Good to have: Passion for fitness, wellbeing, and community building.

Role Overview

This is a 70% Sales + 30% Operations role, perfect for someone who is target-driven yet enjoys managing day-to-day centre sales operations.

Key Responsibilities

• Drive membership sales by engaging with walk-ins and trial users
• Achieve and exceed monthly conversion targets
• Identify opportunities for upselling and cross-selling
• Maintain detailed records of customer interactions and leads
• Ensure accurate data entry in internal systems
• Deliver an exceptional center experience for all visitors
• Oversee opening and closing operations of the center
• Manage inventory and operational requirements

Compensation & Benefits

• Fixed Salary 25,800
• Uncapped Incentives: the more you sell, the more you earn
• Opportunity to grow in a high-performance, fast-paced environment.