Center Manager

cult fit; New Delhi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Cultfit seeks a Centre Manager to be the face of the centre, driving sales performance and delivering operational excellence. You will own member experience, manage daily operations, and ensure a high-energy, service-driven fitness environment.

Responsibilities include achieving membership targets, overseeing class schedules and staff punctuality, and maintaining safety and cleanliness. A strong customer-centric mindset and ownership are essential to success.

Qualifications

• Bachelor’s or Diploma degree required.
• 2-5 years in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.

Responsibilities

• Meet or exceed monthly targets for memberships, renewals, and upsells.
• Oversee centre operations, scheduling, trainer punctuality, and session readiness.
• Ensure a smooth member experience and resolve escalations before/during/after classes.
• Maintain cleanliness, safety, and adherence to brand standards through daily audits.
• Manage inventory and timely restocking of essentials (first-aid, water, etc.).

Skills

Sales experience

Operations experience

Customer service

Communication skills

Ownership

Education

Bachelor’s/Diploma degree

Job description

About the Role

The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities

1. Sales & Business Growth

• Own monthly targets for memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.

2. Centre Operations Management

• Ensure smooth daily operations using the prescribed checklist tools.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
• Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.

3. Member Experience & Engagement

• Build strong rapport with members to create a welcoming, community-driven environment.
• Resolve escalations and ensure a smooth before/during/after-class experience.
• Capture and document feedback from members and trainers for continuous improvement.
• Uphold Cultfits service quality and act as the primary representative of the centre.

What Success Looks Like

• Meeting/exceeding sales and conversion targets.
• A consistently smooth, compliant, and high-performing centre.
• High member satisfaction, retention, and NPS.
• Strong centre ambience, audit scores, and operational excellence.

Qualifications & Skills

• Bachelor’s/Diploma degree.
• 2-5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.