Associate, Branch Manager, Consumer Banking Group

DBS Bank; Shimoga District; On-site; INR 500,000 - 800,000; Full time

Job summary

DBS Bank in Shimoga invites a results-driven Relationship Manager to grow the bank’s assets and liabilities by serving high-value clients and key accounts, while upholding service quality.

You will coordinate with internal teams, upsell a full suite of banking products, monitor performance against targets, address client queries, ensure regulatory compliance, and mentor staff to achieve ambitious branch goals.

Qualifications

• 6-8 years in handling Branch of a reputed Bank.
• Excellent interpersonal and communication skills.
• Ability to build strong relationships with clients.
• Responsible.
• Ability to meet deadlines.
• Knowledge about internal/external regulations.
• Effective communication between self and superior.
• Inter-personal skills team player.
• Display of RED Attitude (Reliable, Easy to deal with Dependable)

Responsibilities

• Generate sales through assets, liabilities and other banking products.
• Monitor branch sales targets and take action to minimize deviations.
• Build and manage relationships with key customers, advising on investments.
• Reduce customer dormancy and attrition.
• Upsell and cross-sell to achieve branch targets.
• Develop business prospects around the branch vicinity.
• Drive growth with high-net-worth clients alongside Relationship Managers.
• Address customer queries and escalate grievances promptly.
• Coordinate lead sharing with IBG for assets.
• Support audits and address deviations; ensure compliance.
• Identify training needs and certify staff.
• Foster a performance-driven culture with monitoring and feedback.

Skills

Interpersonal skills

Communication skills

Client relationship management

Deadline oriented

Team player

Job description

Responsibilities

• Generate sales through assets, liability and other banking products as well as TPP


• Monitor on a regular basis the actual achievement of sales targets vis- -vis plans for the branch; take necessary action to minimize deviations, if any


• Build and manage effective customer relationship with key customers tagged to him/her; enable superior customer service to them; Advise them on making robust investment and financial decisions


• Reduce customer dormancy and customer attrition


• Ensure branch target achievement through effective upselling and cross selling


• Develop the business prospects in the branch vicinity by scouting for avenues to expand overall branch book, both assets liability portfolio qualitatively quantitatively


• Drive Business growth through prospective high net worth individuals, along with Relationship managers to maintain positive relationships


• Address customer queries and grievances escalated by the branch personnel in a timely manner


• Ensure Lead sharing with respective Business like IBG for Assets etc.


• Manage public relations and liaison with local government authorities / RBI/ other banks for day to day branch operations and reporting


• Support the internal and external audit team in carrying out the periodic branch audit; Formulate action plans to address the deviations found in audit


• Provide guidance to branch personnel on effective customer relationship management, sales, customer service and compliance to ensure achievement of individual targets.


• Take overall responsibility for identification of training needs and completion of mandatory certifications for branch personnel


• Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team member

Requirements

• 6-8 years in handling Branch of a reputed Bank


• Excellent interpersonal and communication skills


• Ability to build strong relationships with clients.


• Responsible


• Ability to meet deadlines.


• Knowledge about internal/external regulations.


• Effective communication between self and superior


• Inter-personal skills team player


• Display of RED Attitude (Reliable, Easy to deal with Dependable)

Job Details

• Location: Shimoga


• Job: Relationship Management


• Schedule: Regular


• Employee Status: Full time