Senior Associate, Branch Manager, Consumer Banking Group

DBS Bank; Mumbai; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

DBS Bank in Mumbai seeks a seasoned Relationship Manager to drive sales across assets, liabilities and banking products while maintaining strong client relationships. You will advise clients on investments, reduce dormancy and attrition, and ensure service excellence within the branch framework.

The role requires 6–8 years in a bank branch, with strong interpersonal skills, regulatory knowledge and a team-oriented approach to meet deadlines and support audit processes.

Qualifications

• 6–8 years of experience in handling a branch of a reputed bank.
• Knowledge of internal and external banking regulations.
• Proven ability to meet deadlines.

Responsibilities

• Generate sales through assets, liabilities and other banking products; build relationships with key customers.
• Monitor branch sales versus plans and take corrective actions to minimize deviations.
• Upsell and cross-sell to achieve branch targets; drive business growth.
• Address customer queries and manage customer grievances in a timely manner.
• Support branch audits and formulate action plans for deviations.

Skills

Interpersonal skills

Communication

Relationship management

Deadline oriented

Regulatory knowledge

Client relationships

Team player

Reliability

Job description

Responsibilities

• Generate sales through assets, liability and other banking products as well as TPP
  • Monitor on a regular basis the actual achievement of sales targets vis- -vis plans for the branch; take necessary action to minimize deviations, if any
  • Build and manage effective customer relationship with key customers tagged to him/her; enable superior customer service to them; Advise them on making robust investment and financial decisions
  • Reduce customer dormancy and customer attrition
  • Ensure branch target achievement through effective upselling and cross selling
• Develop the business prospects in the branch vicinity by scouting for avenues to expand overall branch book, both assets liability portfolio qualitatively quantitatively
• Drive Business growth through prospective high net worth individuals, along with Relationship managers to maintain positive relationships
• Address customer queries and grievances escalated by the branch personnel in a timely manner
• Ensure Lead sharing with respective Business like IBG for Assets etc.
• Manage public relations and liaison with local government authorities / RBI/ other banks for day to day branch operations and reporting
• Support the internal and external audit team in carrying out the periodic branch audit; Formulate action plans to address the deviations found in audit
• Provide guidance to branch personnel on effective customer relationship management, sales, customer service and compliance to ensure achievement of individual targets.
• Take overall responsibility for identification of training needs and completion of mandatory certifications for branch personnel
• Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team member

Requirements

• 6-8 years in handling Branch of a reputed Bank
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible
• Ability to meet deadlines.
  • Knowledge about internal/external regulations.
  • Effective communication between self and superior
  • Inter-personal skills team player
  • Display of Red Attitude (Reliable, Easy to deal with Dependable)

Job Details

• Location: Mumbai
• Job: Relationship Management
• Schedule: Regular
• Employee Status: Full time