Associate, Branch Manager, Consumer Banking Group

DBS Bank; Chitradurga District; On-site; INR 700,000 - 900,000; Full time

Job summary

DBS Bank seeks an experienced Relationship Manager at the branch level in Karnataka (Chitradurga). You will drive the branch strategy, enhance customer relationships, and lead sales through assets, liabilities, and financial products.

The role requires 6–8 years in banking, MBA education, and the ability to manage budgets, mentor staff, and ensure regulatory compliance. A strong emphasis on proactive customer service and branch profitability is essential.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to build strong relationships with clients.
• Responsible and reliable with a track record of meeting deadlines.
• Knowledge about internal/external regulations.

Responsibilities

• Drive implementation of the branch strategy in asset/liability, marketing, sales and operations.
• Develop branch marketing and communication plans to grow DBS brand and targets.
• Own Branch P&L and cascade scorecards to teams to achieve targets.
• Manage budgeting for the branch in line with corporate goals.
• Lead sales through assets, liabilities and other banking products.

Skills

Interpersonal skills

Client relationship

Accountability

Deadlines

Regulatory knowledge

Education

MBA

Job description

Job Purpose

• Drive overall business of the branch by ensuring exceptional customer service, proactive sales environment, seamless back-office operations and overall profitable branch
• Enhance existing relationships with customers and build new relationships to increase the customer base
• Ensure compliance with all applicable external and internal regulations and guidelines

Key Accountabilities

• Drive implementation of the overall Bank strategy at branch level (asset and liability, marketing, sales, operations) in consultation with the Cluster Head
• Develop and implement branch specific marketing & communication strategies to build DBS brand and to achieve branch targets
• Owner of Branch P&L, Cascade the branch scorecard to branch and sales employees to ensure achievement of targets
• Develop and ensure adherence to the operating budget for the branch in line with the corporate and regional budget

Job Duties and Requirements

• Generate sales through assets, liability and other banking products as well as TPP
• Monitor on a regular basis the actual achievement of sales targets vis-vis plans for the branch; take necessary action to minimize deviations, if any
• Build and manage effective customer relationship with key customers tagged to him/her; enable superior customer service to them; Advise them on making robust investment and financial decisions
• Reduce customer dormancy and customer attrition
• Ensure branch target achievement through effective upselling and cross selling
• Develop the business prospects in the branch vicinity by scouting for avenues to expand overall branch book, both assets & liability portfolio qualitatively & quantitatively
• Ensure effective execution of marketing campaigns and conversion of customer referrals
• Drive Business growth through prospective high net worth individuals, along with Relationship managers to maintain positive relationships
• Address customer queries and grievances escalated by the branch personnel in a timely manner
• Ensure Lead sharing with respective Business like IBG for Assets etc.
• Manage public relations and liaison with local government authorities / RBI/ other banks for day to day branch operations and reporting
• Support the internal and external audit team in carrying out the periodic branch audit; Formulate action plans to address the deviations found in audit
• Provide guidance to branch personnel on effective customer relationship management, sales, customer service and compliance to ensure achievement of individual targets.
• Take overall responsibility for identification of training needs and completion of mandatory certifications for branch personnel
• Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members

Required Experience

• 6-8 years in handling Branch of a reputed Bank

Education / Preferred Qualifications

• MBA

Core Competencies

• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible
• Ability to meet deadlines.
• Knowledge about internal/external regulations.

Technical Competencies

• Good Computer Knowledge

Work Relationship

• Effective communication between self and superior
• Inter-personal skills & team player
• Display of RED Attitude (Reliable, Easy to deal with & Dependable)

Location: Chitradurga

Job: Relationship Management

Schedule: Regular

Employee Status: Full time