Associate Account Manager

Sutherland; Mumbai; On-site; INR 260,000 - 400,000; Full time

Job summary

Sutherland is seeking an Associate - Account Management in Mumbai to join our outbound sales team. You will engage with prospective and existing customers through outbound calls, identify needs, and drive sales while delivering an excellent customer experience.

The role requires strong communication, a consultative sales approach, and the ability to meet targets in a fast-paced BPO environment. Night shifts and rotational shifts are part of the schedule.

Qualifications

• Graduate / Undergraduate with minimum 6 months’ sales experience.
• Excellent verbal communication and interpersonal skills.
• Strong persuasion, negotiation, and objection-handling abilities.
• Customer-centric mindset with a consultative sales approach.
• Basic computer proficiency and ability to work on CRM/client tools.
• Ability to work in a target-driven and fast-paced environment.
• Flexible to work in night shifts/rotational shifts.

Responsibilities

• Make outbound calls to promote products and services.
• Identify customer requirements and recommend suitable solutions.
• Drive sales conversions, cross-sell, and upsell opportunities.
• Build rapport with customers and deliver a positive experience.
• Resolve customer queries and concerns in a timely manner.
• Educate customers on products, services, offers, and value propositions.
• Utilize CRM systems to manage interactions and sales activities.
• Document conversations and outcomes in systems.
• Route customers to appropriate departments for specialist support.
• Stay updated on processes, products, trends, and compliance.
• Collaborate with team members to achieve objectives.
• Consistently meet or exceed sales targets and quality metrics.
• Adhere to policies and guidelines.

Skills

Verbal communication

Interpersonal skills

Persuasion

Negotiation

Objection handling

CRM familiarity

Target-driven mindset

Night shifts availability

Education

Graduate / Undergraduate

Tools

CRM tools

Job description

Associate - Account Management

Location: Mumbai, MH, India, //MH, in

Company Description

Founded in 1986 in the USA, Sutherland is a global company operating in the field of Business Process Outsourcing (BPO).

Sutherland Kosovo was opened in Prishtina in November 2017 and employs German-speaking staff who provide technical support and customer service.

We are currently looking for motivated German-speaking candidates who would like to work for one of the world’s leading online sales platforms.

Job Description

Job Description – Outbound Sales Executive (Voice Process)

Position: Outbound Sales Executive

Department: Sales / Customer Acquisition

Location: [Mindspace, Airoli, Navi Mumbai]

Shift: US Shifts/Rotational Shifts (as applicable)

Role Summary

We are seeking dynamic and customer-focused professionals for our Lead Generation Sales Process. The incumbent will be responsible for engaging with prospective and existing customers through outbound calls, identifying customer needs, driving sales conversions, and delivering an exceptional customer experience. The role requires strong communication skills, a consultative sales approach, and the ability to achieve predefined sales and productivity targets.

Key Responsibilities

• Make outbound calls to prospective and existing customers to promote products and services.
• Identify customer requirements and recommend suitable solutions based on their needs.
• Drive sales conversions, cross-sell, and upsell opportunities to maximize revenue generation.
• Build rapport with customers and deliver a positive customer experience through professional interactions.
• Resolve customer queries and concerns in a timely and effective manner.
• Educate customers on available products, services, offers, and value propositions.
• Utilize client systems, CRM tools, and applications to manage customer interactions and sales activities.
• Accurately document customer conversations, sales outcomes, and case details in the relevant systems.
• Route customers to the appropriate departments where specialized support is required.
• Stay updated on client processes, products, industry trends, and compliance requirements.
• Collaborate effectively with team members, supervisors, and support functions to achieve business objectives.
• Consistently meet or exceed sales targets, quality metrics, productivity benchmarks, and customer satisfaction goals.
• Adhere to organizational policies, compliance standards, and process guidelines.

Qualifications

• Graduate / Undergraduate with minimum 6 months’ sales experience.
• Excellent verbal communication and interpersonal skills.
• Strong persuasion, negotiation, and objection-handling abilities.
• Customer-centric mindset with a consultative sales approach.
• Basic computer proficiency and ability to work on CRM/client tools.
• Ability to work in a target-driven and fast-paced environment.
• Flexible to work in night shifts/rotational shifts.

Additional Information

Key Skills

• Outbound Sales
• Tele Sales
• Customer Engagement
• Upselling & Cross-selling
• Objection Handling
• Negotiation Skills

Preferred Candidate Profile: A highly motivated sales professional with strong communication skills, a passion for customer engagement, and a proven ability to achieve aggressive sales targets while delivering an exceptional customer experience.

Work Experience

• At least 1 year of BPO Work Experience or at least 6 months if from Web Hosting Company
• At least 6 months experience in Sales (in BPO industry)
• At least 6 months experience in Tech
• Voice Support Experience - Desirable. Expectations to be set in hiring that this is a voice program but can also be chat at any time, to meet the business needs