Associate

WNS; Thane; On-site; INR 350,000 - 600,000; Full time

Job summary

WNS is seeking an Associate / Sr. Associate – Operations Planning (French Language) to support day-ahead roster construction for Mumbai operations.

The role involves coordinating staffing, managing exceptions, and ensuring coverage through time-sensitive calls and planning tools. You will work in a rotational shift, collaborate with colleagues across teams, maintain accurate records in Staff Admin and Excel, and follow defined workflows and compliance standards.

Qualifications

• Graduate/undergraduate with basic MS Excel skills.
• Experience in workforce planning or airline operations preferred.

Responsibilities

• Support day-ahead roster construction (D-12) ensuring full operational coverage.
• Assist in assigning relief staff based on skills, availability, and regulatory rules.
• Support overtime, reduced overtime, and undertime tracking with proper documentation.
• Monitor sick call notifications and support backfill actions within defined timelines.
• Prepare mid-day and end-of-shift staffing and exception reports.
• Ensure adherence to defined workflows, compliance standards, and audit requirements.
• Maintain accurate records in Staff Admin, Excel, and related planning tools.

Skills

MS Excel

Operational calling

Airline operations

Education

Graduate / Undergraduate

Tools

Staff Admin

Planning tools

Job description

WNS is hiring for French Voice Process!

Position:

Associate / Sr. Associate – Operations Planning (French Language)

Location:

Mumbai | Shift: Rotational

Job Purpose:

To ensure day-ahead operational readiness by constructing and adjusting airport rosters, managing staffing exceptions, and coordinating coverage through real-time workforce actions and operational calling to support uninterrupted airport operations.

Key Accountabilities:

• Support day-ahead roster construction (D-12) ensuring full operational coverage.
• Assist in assigning relief staff based on skills, availability, and regulatory rules.
• Support overtime, reduced overtime, and undertime tracking with proper documentation.
• Monitor sick call notifications and support backfill actions within defined timelines.
• Prepare mid-day and end-of-shift staffing and exception reports.
• Ensure adherence to defined workflows, compliance standards, and audit requirements.
• Maintain accurate records in Staff Admin, Excel, and related planning tools.

Skills & Knowledge:

• Graduate / Undergraduate with strong MS Excel skills.
• High attention to detail and ability to work in time-sensitive environments.
• Comfortable with outbound and inbound operational calling in a time-sensitive environment.
• Clear spoken English with ability to communicate confidently and professionally on calls.
• Ability to follow defined workflows, compliance, and data security standards.
• Prior exposure to workforce planning, scheduling, or airline operations preferred.

Language Skills:

French: A2 to B1 - Elementary to Intermediate

Understanding common operational terms and handling scripted or predictable interactions. Non-routine, complex, or disciplinary conversations will be escalated to designated bilingual or onshore support teams as per defined escalation protocols.