Assistant Manager - Operations

Wns; Mumbai; On-site; INR 500,000 - 700,000; Full time

Job summary

WNS, part of Capgemini, specializes in intelligent operations and transformation for 700+ clients. We seek a Graduate travel operations professional with GDS knowledge (Sabre/Amadeus) and strong Excel/Sheets skills to manage complex ticketing, fulfillment, and KPI reporting.

You will work in a Global Travel Management context, handling SLAs, coordinating with clients, and supporting 24x7 operations. Join a leading, data-driven travel ops team focused on excellence.

Qualifications

• GDS knowledge with Sabre and Amadeus.
• IATA Certification / Diploma in Travel preferred.
• Experience with a Global Travel Management Company (TMC).
• Strong understanding of corporate travel operations and complex ticketing.
• Hands-on Air & Hotel fulfillment, Queue Management, BSP/ARC reconciliation.
• MS Excel, PowerPoint, and Google Sheets with pivots and dashboards.
• Ability to prepare and present Weekly Business Reviews (WBRs) to clients.
• Confident client-facing communication and stakeholder management skills.
• Experience managing SLAs, KPIs, quality, and compliance.
• Root cause analysis and drive corrective actions.
• Exposure to team handling, performance management, and cross-functional coordination.
• Willingness to work in a 24x7 shift environment.

Responsibilities

• Perform air and hotel fulfillment to support client requirements.
• Manage queue workflows and BSP/ARC reconciliation processes.
• Prepare and present Weekly Business Reviews to clients.
• Coordinate with cross-functional teams to ensure seamless operations.
• Support 24x7 shift operations and on-call coverage.

Skills

Client-facing communication

Stakeholder management

Root cause analysis

SLA/KPIs management

Education

Graduate

Tools

Sabre GDS

Amadeus GDS

MS Excel

PowerPoint

Google Sheets

Job description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

• Working knowledge of GDS – Sabre and Amadeus
• IATA Certification / Diploma in Travel preferred
• Experience with a Global Travel Management Company (TMC)
• Strong understanding of corporate travel operations and complex ticketing
• Hands-on experience in Air & Hotel fulfillment, Queue Management, and BSP/ARC reconciliation
• Strong proficiency in MS Excel, PowerPoint, and Google Sheets (pivots, formulas, dashboards)
• Ability to prepare and present Weekly Business Reviews (WBRs) to clients
• Confident client-facing communication and stakeholder management skills
• Experience managing SLAs, KPIs, quality, and compliance
• Ability to perform root cause analysis and drive corrective actions
• Exposure to team handling, performance management, and cross-functional coordination
• Willingness to work in a 24x7 shift environment

Qualifications

Graduate

Job Location