Senior Associate- French

WNS; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

WNS in Mumbai seeks a support specialist to act as the central point of contact for attendance and availability. You will document attendance records, handle absence reporting, and escalate policy-driven issues while following defined workflows and data security standards.

French language involvement is expected at a B1 to B2 level, with escalation to bilingual or onshore teams for non-routine or disciplinary conversations.

Qualifications

• High attention to detail and ability to work in time-sensitive environments.
• Comfortable with outbound and inbound calling in a time-sensitive environment.
• Ability to follow defined workflows, compliance, and data security standards.
• Prior exposure to workforce planning, scheduling, or airline operations preferred.

Responsibilities

• Act as central point of contact for attendance, availability, absence reporting, and escalation per policy.

Skills

Attention to detail

Time-sensitive operations

Outbound/inbound calling

Workforce planning exposure

Job description

To act as the central point of contact for employee attendance and availability, handling absence reporting, attendance records, and dependability-related interactions through structured call handling, accurate documentation, and policy-driven escalation.

Skills & Knowledge

• High attention to detail and ability to work in time-sensitive environments.
• Comfortable with outbound and inbound calling in a time-sensitive environment. Ability to follow defined workflows, compliance, and data security standards.
• Prior exposure to workforce planning, scheduling, or airline operations preferred.

Language Skills

Real-time operational calls, staffing coordination, exception handling, and escalation discussions require confident, spontaneous communication with minimal misunderstanding.

French:

B1 to B2

Understanding common operational terms and handling scripted or predictive interactions? Non-routine, complex, or disciplinary conversations will be escalated to designated bilingual or onshore support teams as per defined escalation protocols.