Associate (Voice)

WNS; Thane; On-site; INR 300,000 - 600,000; Full time

Job summary

WNS in Mumbai is hiring for Associate & Sr. Associate – Operations Planning (French Language). In this role you will support day-ahead roster construction (D-12), assign relief staff, and help monitor overtime while ensuring compliance with regulatory rules.

You will communicate with teams via outbound and inbound operational calls, maintain accurate workforce records in Staff Admin and Excel, and contribute to timely staffing decisions under tight deadlines.

Qualifications

• Graduate/Undergraduate with strong MS Excel skills.
• High attention to detail and ability to work in time-sensitive environments.
• Clear spoken English with professional on-call communication.
• French language ability required; experience in workforce planning preferred.

Responsibilities

• Support day-ahead roster construction (D-12) ensuring full operational coverage.
• Assist in assigning relief staff based on skills, availability, and regulatory rules.
• Support overtime, reduced overtime, and undertime tracking with proper documentation.
• Monitor sick call notifications and support backfill actions within defined timelines.
• Prepare mid-day and end-of-shift staffing and exception reports.
• Ensure adherence to defined workflows, compliance standards, and audit requirements.
• Maintain accurate records in Staff Admin, Excel, and related planning tools.

Skills

Attention to detail

Time management

Clear spoken English

French language communication

Education

Graduate/Undergraduate

Tools

MS Excel

Job description

WNS is hiring for French Voice Process!

Position

Associate & Sr. Associate – Operations Planning (French Language)

Location

Mumbai | Rotational

Job Purpose

To ensure day-ahead operational readiness by constructing and adjusting airport rosters, managing staffing exceptions, and coordinating coverage through real-time workforce actions and operational calling to support uninterrupted airport operations.

Key Accountabilities

• Support day-ahead roster construction (D-12) ensuring full operational coverage.
• Assist in assigning relief staff based on skills, availability, and regulatory rules.
• Support overtime, reduced overtime, and undertime tracking with proper documentation.
• Monitor sick call notifications and support backfill actions within defined timelines.
• Prepare mid-day and end-of-shift staffing and exception reports.
• Ensure adherence to defined workflows, compliance standards, and audit requirements.
• Maintain accurate records in Staff Admin, Excel, and related planning tools.

Skills & Knowledge

• Graduate / Undergraduate with strong MS Excel skills.
• High attention to detail and ability to work in time-sensitive environments.
• Comfortable with outbound and inbound operational calling in a time-sensitive environment.
• Clear spoken English with ability to communicate confidently and professionally on calls.
• Ability to follow defined workflows, compliance, and data security standards.
• Prior exposure to workforce planning, scheduling, or airline operations preferred.

Language Skills

French

A2 to B1 – Elementary to Intermediate

Understanding common operational terms and handling scripted or predictable interactions. Non-routine, complex, or disciplinary conversations will be escalated to designated bilingual or onshore support teams as per defined escalation protocols.