Senior Associate - Operations

WNS; Maharashtra; On-site; USD 3,408 - 7,952; Full time

Job summary

An established industry player is seeking a dynamic Operations Associate to join their customer service team. In this role, you will leverage your strong communication skills and customer service expertise to assist clients effectively. The ideal candidate will be a multitasker with a typing speed of at least 30 WPM and a good understanding of MS Office. This is an exciting opportunity to contribute to a leading Business Process Management firm that values innovation and operational excellence. Join a team where your efforts will make a significant impact in transforming client outcomes across various industries.

Qualifications

• Good communication skills and proficiency in customer service.
• Experience in webchat preferred; flexible with working hours.

Responsibilities

• Provide excellent customer service and support through various channels.
• Handle multiple tasks efficiently and work collaboratively in a team.

Skills

Communication Skills

Customer Service

Typing Speed (30 WPM)

Multitasking

Team Player

MS Office Knowledge

Education

Graduate

Job description

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Company Description
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence. We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services, and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description
• Candidate should have good communication skills and be proficient in customer service.
• Should have a typing speed of a minimum of 30 WPM and be flexible with working hours and shifts.
• Experience in webchat will be preferred.
• Should be a multitasker, a team player, and have knowledge of MS Office.

Qualifications
Graduate

Seniority Level

• Associate

Employment Type

• Full-time

Job Function

• Customer Service
• Industries: Outsourcing/Offshoring

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