Associate - Operations

WNS Global Services; Visakhapatnam; On-site; INR 400,000 - 600,000; Full time

Job summary

WNS Global Services in Visakhapatnam, India, is looking for a candidate with a university degree and strong analytical skills to join its dynamic team. This role emphasizes exceptional organizational abilities and a dedication to customer service.

The successful candidate will possess good judgment, attention to detail, and the ability to communicate effectively in American business English. Proficiency in Microsoft Office and intermediate Excel skills are also required.

Qualifications

• Ability to prioritize and organize work efficiently.
• Strong decision-making and analytical skills.
• Exceptional attention to detail and good follow-up skills.
• Capability to multi-task while maintaining customer service quality.

Skills

Organizational skills

Analytical skills

Customer service orientation

Attention to detail

Microsoft Office proficiency

Intermediate Microsoft Excel

Education

University degree

Job description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Competencies Required

• Ability to prioritize, organize work, select the appropriate method(s) for processing the work
• Strong decision/analytical skills
• Attention to detail, good follow up skills, ability to take initiative and exhibit good judgment
• Ability to "multi-task" and excellent customer service orientation

Education

• University degree required

Language and Communication

• At a minimum, should be able to communicate (verbal and written) in American business English supported with full customer understanding Accent neutral
• Ability to understand language nuances, intonation, accent and inference in spoken and written word in language of support in a manner satisfactory to Ryder
• Microsoft Office proficiency
• Intermediate Microsoft Excel user