Associate

Mettler-Toledo International, Inc; Mumbai; On-site; INR 350,000 - 600,000; Full time

Benefits offered by this job

Medical insurance

Telemedicine access

Job summary

METTLER TOLEDO is seeking an Accounts Receivable professional for our Indian shared services center in Mumbai. The role focuses on international customer service and cash collections, handling invoicing, reminders, and credit resolutions.

The candidate should have 3-4 years of experience in international customer service, with SAP knowledge and strong telephonic communication skills. Shift timings are 5:30pm–2:30am in India.

Qualifications

• 3-4 years' experience in international customer service, preferably cash collections.
• Experience handling invoicing, payments, and collections processes.

Responsibilities

• Resolve outstanding invoices by contacting customers via calls/emails from the India shared services center.
• Control overdue ageing of accounts receivable and ensure cash inflow within agreed terms.
• Send timely reminders to customers to prevent payment delays.
• Resolve unapplied credits on US accounts through phone/email communication.
• Ensure monthly progress by meeting productivity and quality benchmarks.
• Coordinate with collections and cash application teams as required.
• Maintain regular communication with Business Units to resolve issues promptly.
• Ensure deliverables align with defined SLAs.

Skills

Cash collections

Intl customer service

SAP

Telephonic skills

Tools

SAP

Job description

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

Roles & Responsibilities

• Resolving Outstanding Invoices in accounts receivables by contacting customer through Calls/ Emails from shared services center in India.
• Control overdue ageing of outstanding invoices.
• Ensuring smooth inflow of cash within payment terms.
• Sending reminders to customer to avoid payment delays.
• Resolving unapplied credit items on US customer's account by contacting customer via phone/ email.
• Ensuring monthly progress by resolving substantial amount.
• Collaborating with collection and cash application team as per requirement.
• Meeting productivity and quality benchmark defined from time to time
• Ensuring regular communication with Business Unit personnel to ensure issues are resolved immediately.
• Ensuring deliverables as per agreed SLA's.

Shift Timings: 5:30pm - 2:30am

What You Need to Succeed

Technical Skills

• 3-4 years' experience into international customer service preferably into cash collections.
• SAP knowledge will be preferred.
• Telephonic skills should be excellent

Soft Skills

• Fluency in English (written and spoken)
• Good communication skills (verbal, written, presentation)
• Strong process knowledge with focus on constantly improving productivity and processes

Our Offer to You

• "One Team" that thrives on collaboration and innovation
• Opportunities to work with Global teams
• An open, fair and inclusive environment
• Multitude of learning and growth opportunities
• Medical insurance for you & your family, with access to Telemedicine application
• A brand name that is identified worldwide with precision, quality, and innovation.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us [1] here.

References

Visible links

1. https://www.mt.com/us/en/home/microsites/sustainability/reporting.html