Associate

WNS; Haryana; On-site; INR 180,000 - 240,000; Full time

Job summary

WNS in Gurugram is hiring Associates for an International Voice Profile. You will handle inbound and outbound calls for international clients, resolving queries with professionalism in a fast-paced BPO setting.

Fresh graduates are welcome, as are graduates with experience in International Voice BPO. Excellent English communication and a customer-focused mindset are essential. Five working days, rotating weekly offs and shifts as per business needs.

Qualifications

• Fresh graduates are eligible to apply
• Graduates with experience in International Voice BPO domain are welcome
• Must have excellent English communication and problem-solving skills

Responsibilities

• Handle customer calls for international clients professionally and efficiently
• Understand customer requirements and help them with best available options
• Maintain high standards of communication and customer satisfaction
• Adhere to process guidelines and quality parameters
• Document customer interactions appropriately

Skills

Excellent verbal communication

Customer-focused mindset

Education

Undergraduate/Graduate

Job description

About the Company

We are hiring Associates for an International Voice Profile at our Gurugram location.

About the Role

The role involves handling inbound/outbound customer interactions, resolving queries efficiently, and delivering excellent customer service in a fast-paced BPO environment.

Responsibilities

• Handle customer calls for international clients professionally and efficiently
• Understand customer requirements and help them with best available options
• Maintain high standards of communication and customer satisfaction
• Adhere to process guidelines and quality parameters
• Document customer interactions appropriately

Qualifications

• Undergraduate/Graduate freshers are eligible to apply
• Graduates with experience in International Voice BPO domain are also welcome

Required Skills

• Excellent verbal communication skills in English
• Customer-focused mindset and problem-solving ability

Preferred Skills

• BPO International voice experience preferred

5 days working, 2 rotational weekly offs, Rotational shifts (as per business requirements)

Equal Opportunity Statement

Contact Person: HR Smrati Chouhan

Contact Details: