Associate

WNS; Gurugram District; On-site; INR 201,000 - 312,000; Full time

Job summary

WNS in Gurugram is hiring for Associates on an International Voice profile. The role involves handling inbound/outbound customer interactions and delivering excellent service in a fast-paced BPO environment.

Key responsibilities include handling calls for international clients, understanding requirements, maintaining quality standards, and documenting interactions. Undergraduate/Graduate freshers are eligible; graduates with International Voice BPO experience are also welcome.

Qualifications

• Undergraduate/Graduate freshers are eligible to apply.
• Graduates with experience in International Voice BPO domain are also welcome.

Responsibilities

• Handle customer calls for international clients professionally and efficiently.
• Understand customer requirements and help them with best available options.
• Maintain high standards of communication and customer satisfaction.
• Adhere to process guidelines and quality parameters.
• Document customer interactions appropriately.

Skills

English fluency

Customer focus

Education

Undergraduate/Graduate

Job description

We are hiring Associates for an International Voice Profile at our Gurugram location.

About the Role

The role involves handling inbound/outbound customer interactions, resolving queries efficiently, and delivering excellent customer service in a fast-paced BPO environment.

Responsibilities

• Handle customer calls for international clients professionally and efficiently
• Understand customer requirements and help them with best available options
• Maintain high standards of communication and customer satisfaction
• Adhere to process guidelines and quality parameters
• Document customer interactions appropriately

Qualifications

• Undergraduate/Graduate freshers are eligible to apply
• Graduates with experience in International Voice BPO domain are also welcome

Required Skills

• Excellent verbal communication skills in English
• Customer-focused mindset and problem-solving ability

Preferred Skills

5 days working, 2 rotational weekly offs, Rotational shifts (as per business requirements)