Assistant Vice President, Human Resource Outsourcing (HRO) Operations

1401 Genpact India Pvt. Ltd.; Jharsa; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Genpact is seeking an experienced Director - Process Analytics for F&A to lead end-to-end HRO operations and drive strategic improvements in payroll and finance processes. The role emphasizes data-driven decision making, leadership, and cross-functional collaboration with clients and internal teams.

You will oversee the HRO tower design, ensure SLA adherence, and mentor teams while steering automation and standardization across shared services. Strong analytics and leadership are essential.

Qualifications

• Bachelor’s degree or higher in analytics, CS, statistics, or related field.
• Advanced data science or analytics qualifications helpful.
• Experience with large-scale data processing and payroll/finance operations is a plus.

Responsibilities

• Ensure delivery per customer expectation with defined SLA.
• Lead HRO operations and drive continuous process improvements.
• Develop and manage relationships with clients and internal teams.
• Set up the HRO tower for high-tech and manufacturing services.
• Identify opportunities to drive value beyond SLAs and contractual terms.

Skills

Agile Methodology

Change Management

Client Relations

Collaboration Tools

Leadership

People Leadership

Stakeholder Management

Strategic Planning

Delivery Management

Education

Bachelors - Business Analytics

Bachelors - Computer Science

Bachelors - Statistics

Masters - Data Science

Azure Data Engineering (DP-203)

Databricks Data Engineer Associate

Azure Data Fundamentals

Microsoft Azure Data Fundamentals (DP-900)

Power BI Data Analyst Associate

Tools

Power BI

Databricks

Azure

Job description

Director - Process Analytics - F&A

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting applications for the role of Assistant Vice President Human Resource Outsourcing (HRO) Operations! In this role you will be responsible for overall HRO operations. Focus on continuous process improvements and adaptive changes. Develop and manage effective working relationship in the organization and actively collaborate with all clients.

Responsibilities

• Be hands on to ensure delivery per customer expectation along with meeting defined SLA ensure customer satisfaction.
• Noise free operation in a critical result - Assess actual performance against standards to resolve whether the team is on target to reach goals and take corrective actions as vital.
• Set up and develop the HRO tower for High tech and manufacturing services
• Constantly work to find the opportunities to drive value beyond SL As and contractual terms hence be able to drive value share and Transformation opportunity.
• Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization.
• Facilitate and coordinate multiple deadlines create cohesive teams and respond quickly to management requests.
• Review delivery of payroll processing service ensuring the operational aspects of payroll processing and associated activities are accurate and delivered within appropriate timeframes and comply with relevant legislation.
• Build and manage multi-disciplinary functions (process & technology) that can successfully operationalize the end-to-end engagement lifecycle of the Finance and Accounting operations.
• Strong understanding and proven abilities of executing Global Payroll industry standards and market landscape that will determine the value proposition and competitive advantage for the shared service hub.
• Actively work with other leaders and internal team members in identifying and implementing the process standardization simplification and automation opportunities and act as a mentor/support for the teams.
• Coach mentor train and coordinate the activities of the team.
• Manage the application and monitoring of the Hubs methodology framework principles and delegations.
• Understand the use of data to give insights to the business.
• Be able to make decisions using data.
• A reasonable level of excel usage is necessary.
• Leadership is key skills require to deliver HRO objectives.
• Strong people management.

Qualifications

• Bachelors - Business Analytics
• Bachelors - Computer Science
• Bachelors - Statistics
• Masters - Data Science
• Certifications Azure Data Engineering (DP-203) - MicrosoftMicrosoft
• Databricks Data Engineer Associate - Databricks AcademyDatabricks Academy
• Microsoft Azure Data Fundamentals - MicrosoftMicrosoft
• Microsoft Certified: Azure Data Fundamentals (DP-900) - MicrosoftMicrosoft
• Microsoft Certified: Power BI Data Analyst Associate - MicrosoftMicrosoft

Required Skills

• Agile Methodology, Change Management, Client Relations, Collaboration Tools, Consumer Goods and Services, Credit Risks, Delivery Management, Design Thinking, Executive Presence, Financial Analysis Reporting, Inclusion, Life Science, Liquidity Risk, Manufacturing, Market Risk, Modernizing Operations, Operation Risk Management, People Leadership, Personal Effectiveness, Risk Management, Stakeholder Management, Storytelling, Strategic Planning, Structuring Deals

Language

• English Language Proficiency - Proficient - C2

Additional Job Location

• Job Type Regular Master Skill List - Process Analytics - F&A Remote Type - Office Work Shift - Day Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.