Assistant Store Manager

ETERNAL; Dibrugarh, Jorhat, Siliguri; On-site; INR 350,000 - 600,000; Full time

Job summary

ETERNAL is seeking a Store Operations Lead in Assam to drive seamless daily store operations, ensure inventory accuracy, and maintain high standards for hygiene and processes. You will analyze store metrics, lead in-store and last-mile delivery teams, ensure accurate order fulfillment, on-time delivery, and quick problem-solving to keep stores running smoothly.

This role requires proactive leadership, a customer-first mindset, and the ability to resolve bottlenecks to protect the customer

Qualifications

• Take ownership, act proactively, identify problems, and implement solutions.
• Analyze store performance to spot improvement opportunities.
• Maintain efficient processes, inventory accuracy, and store standards.
• Prioritize customer satisfaction in every action and decision.
• Build trust, collaborate effectively, motivate employees, and develop team performance.
• Make quick, effective decisions to eliminate operational bottlenecks.

Responsibilities

• Drive seamless and efficient store operations every day.
• Maintain inventory accuracy, store hygiene, and adherence to processes.
• Analyze store metrics to identify gaps and drive improvements.
• Lead, motivate, coach, and develop high-performing in-store and last-mile delivery teams.
• Ensure accurate order fulfillment and on-time delivery.
• Make quick, thoughtful decisions to resolve operational bottlenecks before they affect customers or the business.
• Manage end-to-end operations of an Express Store.
• Ensure every customer order is delivered accurately, on time, and with the expected quality.
• Solve day-to-day operational problems and ensure smooth store functioning.

Skills

Ownership

Analytical thinking

Operational excellence

Customer focus

Team leadership

Problem-solving and decision-making

Job description

Role & responsibilities

1. Drive seamless and efficient store operations every day.
2. Maintain inventory accuracy, store hygiene, and adherence to processes.
3. Analyze store metrics to identify gaps and drive improvements.
4. Lead, motivate, coach, and develop high-performing in-store and last-mile delivery teams.
5. Ensure accurate order fulfillment and on-time delivery.
6. Make quick, thoughtful decisions to resolve operational bottlenecks before they affect customers or the business.
7. Manage end-to-end operations of an Express Store.
8. Ensure every customer order is delivered accurately, on time, and with the expected quality.
9. Solve day-to-day operational problems and ensure smooth store functioning.

Preferred candidate profile

1. Ownership and initiative: Take responsibility, act proactively, identify problems, and solve them.
2. Analytical thinking: Analyze store performance and identify opportunities for improvement.
3. Operational excellence: Maintain efficient processes, inventory accuracy, and store standards.
4. Customer focus: Prioritize customer satisfaction in every action and decision.
5. Team leadership: Build trust, collaborate effectively, motivate employees, and develop team performance.
6. Problem-solving and decision-making: Make quick, effective decisions to eliminate operational bottlenecks.