Assistant Service Manager

Talent Corner Hr Services; India; Presencial; INR 400.000 - 700.000; Jornada completa

Descripción de la vacante

Talent Corner Hr Services seeks an experienced Assistant Service Manager to support crane and heavy equipment service operations. You will lead service engineers, coordinate preventive maintenance, handle customer escalations, and ensure timely issue resolution.

You will monitor performance, coordinate spare parts, and maintain service quality to ensure high customer satisfaction. Travel across Delhi NCR may be required.

Formación

• Diploma or Bachelor's degree in Mechanical, Electrical, or Automobile Engineering.
• 56 years of experience in service and maintenance of cranes, construction equipment, or heavy machinery.
• Hands-on knowledge of mechanical, hydraulic, electrical, and control systems.
• Experience in troubleshooting, preventive maintenance, breakdown management, and customer support.
• Ability to read technical drawings, hydraulic schematics, and electrical wiring diagrams.
• Experience in handling service engineers, technicians, and customer escalations.
• Knowledge of warranty management, spare parts coordination, and service documentation.
• Proficient in English, Hindi, and Local language.

Responsabilidades

• Assist the Service Manager in managing daily service operations and allocating jobs to service engineers and technicians.
• Monitor installation, preventive maintenance, breakdown repairs, and commissioning of cranes at customer sites.
• Handle critical technical issues and ensure timely resolution of customer complaints.
• Coordinate with customers and internal teams to minimize equipment downtime and improve service quality.
• Guide and support service engineers in troubleshooting mechanical, electrical, hydraulic, and control system issues.
• Ensure availability of spare parts, tools, and technical resources for efficient service execution.
• Monitor service performance, engineer productivity, complaint status, and preventive maintenance schedules.
• Maintain service reports, job cards, warranty records, and other service-related documentation.
• Ensure compliance with safety standards, company procedures, and quality requirements.
• Support customer relationship management, service revenue generation, warranty cost control, and collection of service dues where applicable.
• Conduct regular customer visits to assess service requirements and identify opportunities for maintenance contracts and spare parts sales.
• Prepare service performance reports and provide updates to the Service Manager.

Conocimientos

Team management

Customer handling

Communication

Problem solving

Planning & coordination

Educación

Diploma/Bachelor in Mechanical, Electrical, or Automobile Engineering

Herramientas

MS Office

Service reporting tools

Descripción del empleo

Job Brief

We are looking for an experienced and technically sound Assistant Service Manager to support service operations for cranes and heavy equipment. The candidate will be responsible for managing service engineers, coordinating preventive maintenance and breakdown repairs, handling customer escalations, and ensuring timely resolution of technical issues. The role also involves monitoring service performance, coordinating spare parts availability, maintaining service quality, and ensuring high customer satisfaction.

Key Responsibilities

• Assist the Service Manager in managing daily service operations and allocating jobs to service engineers and technicians.
• Monitor installation, preventive maintenance, breakdown repairs, and commissioning of cranes at customer sites.
• Handle critical technical issues and ensure timely resolution of customer complaints.
• Coordinate with customers and internal teams to minimize equipment downtime and improve service quality.
• Guide and support service engineers in troubleshooting mechanical, electrical, hydraulic, and control system issues.
• Ensure availability of spare parts, tools, and technical resources for efficient service execution.
• Monitor service performance, engineer productivity, complaint status, and preventive maintenance schedules.l
• Maintain service reports, job cards, warranty records, and other service-related documentation.
• Ensure compliance with safety standards, company procedures, and quality requirements.
• Support customer relationship management, service revenue generation, warranty cost control, and collection of service dues where applicable.
• Conduct regular customer visits to assess service requirements and identify opportunities for maintenance contracts and spare parts sales.
• Prepare service performance reports and provide updates to the Service Manager.

Education and/Work Experience Requirements

• Diploma or Bachelor's degree in Mechanical, Electrical, or Automobile Engineering.
• 56 years of experience in service and maintenance of cranes, construction equipment, or heavy machinery.
• Hands-on knowledge of mechanical, hydraulic, electrical, and control systems.
• Experience in troubleshooting, preventive maintenance, breakdown management, and customer support.
• Ability to read technical drawings, hydraulic schematics, and electrical wiring diagrams.
• Experience in handling service engineers, technicians, and customer escalations.
• Knowledge of warranty management, spare parts coordination, and service documentation. Language Skills Required:
• Proficient in English, Hindi, and Local language.

Other Skills Required

• Strong team management and leadership skills.
• Excellent customer handling, communication, and problem-solving abilities.
• Good planning, coordination, and time management skills.
• Ability to prioritize service calls and manage multiple customer requirements.
• Proficiency in MS Office and service reporting tools.
• Willingness to travel across Delhi NCR and nearby territories.