Service Manager

Technovision Engineers; Pune District; On-site; INR 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Competitive salary + travel allowance

Fast career growth

Supportive team learning culture

Job summary

Technovision Engineers in Pune seeks a Service Manager to lead service teams, coordinate maintenance plans, and drive customer satisfaction. The role requires deep knowledge of machine/automation control panels and readiness to travel Pan India.

You will plan service schedules, allocate resources, and deliver preventive maintenance strategies while coordinating with design, purchase, production and quality teams for continuous improvements.

Qualifications

• Education: Diploma or Degree in Electrical/Electronic Engineering (or relevant field).
• Experience: 10–12 years of relevant experience in service/maintenance, preferably in the machine/material handling equipment industry.
• Technical Skills: Knowledge of specific machinery/product, troubleshooting, and preventive maintenance.
• Soft Skills: Good communication, customer orientation, problem‑solving ability.
• Other: Willingness to travel extensively to customer locations.

Responsibilities

• Get input on installations and commissioning completion of Vertical Reciprocating Conveyor (Goods Lift) VRC.
• Plan service schedules.
• Allocate resources to carry out service schedules.
• Be proactive and converse with customers for preventive and daily maintenance.
• Prepare an exhaustive daily maintenance and preventive maintenance plan for all products to be reviewed every six months.
• Ensure training for users with clear documentation.
• Work out annual maintenance (AMC) proposals and send details to customers for confirmation.
• Plan AMC schedules and execute them.
• Maintain proper machine/equipment-wise records for all installations.
• Attend customer service calls and arrange solutions.
• Coordinate with the customer support team for timely closure of all service calls.
• Present the status of customer complaints on a monthly basis.
• Coordinate with stakeholders—Design, Purchase, Production, and Quality—for issue resolution and inputs for product improvements.
• Monitor change management and ensure implementation if required.
• Reduce customer complaints by working on root cause and corrective analysis.
• Set up and manage the control room concept for service calls.

Skills

Strong communication

Coordination

MS Excel

MS Word

Email communication

Sales/process awareness

Task management

Documentation

Education

Electrical/Electronic Engineering diploma or degree

Tools

MS Excel

MS Word

Email

Job description

Position Title

Service Manager

Department

Service

Location

Chikali Pune

Reporting To

Head of Service Dept / CEO

General Profile

Should have knowledge of machine/automation/control panel operation and be ready to travel Pan India. Must be able to lead and guide service teams and handle service calls.

Roles and Responsibilities

• Get input on installations and commissioning completion of Vertical Reciprocating Conveyor (Goods Lift) VRC.
• Plan service schedules.
• Allocate resources to carry out service schedules.
• Be proactive and converse with customers for preventive and daily maintenance.
• Prepare an exhaustive daily maintenance and preventive maintenance plan for all products to be reviewed every six months.
• Ensure training for users with clear documentation.
• Work out annual maintenance (AMC) proposals and send details to customers for confirmation.
• Plan AMC schedules and execute them.
• Maintain proper machine/equipment-wise records for all installations.
• Attend customer service calls and arrange solutions.
• Coordinate with the customer support team for timely closure of all service calls.
• Present the status of customer complaints on a monthly basis.
• Coordinate with stakeholders—Design, Purchase, Production, and Quality—for issue resolution and inputs for product improvements.
• Monitor change management and ensure implementation if required.
• Reduce customer complaints by working on root cause and corrective analysis.
• Set up and manage the control room concept for service calls.

Key Skills Competencies

• Good communication and coordination skills.
• Customer-oriented approach with attention to detail.
• Strong knowledge of MS Excel, Word, and email communication.
• Basic understanding of sales processes and order management.
• Ability to work under pressure and manage multiple tasks.
• Good organizational and documentation skills.

Qualification / Skills Requirement

• Education: Diploma or Degree in Electrical/Electronic Engineering (or relevant field).
• Experience: 10–12 years of relevant experience in service/maintenance, preferably in the machine/material handling equipment industry.
• Technical Skills: Knowledge of specific machinery/product, troubleshooting, and preventive maintenance.
• Soft Skills: Good communication, customer orientation, problem‑solving ability.
• Other: Willingness to travel extensively to customer locations.

Compensation Benefits

• Competitive salary + travel allowance.
• Fast career growth in a growing engineering company.
• Supportive team learning culture.