Supervisor Service Line Management

Fortis; Bengaluru; Sur place; INR 1 000 000 - 1 700 000; Plein temps

Résumé du poste

Fortis in Bengaluru is seeking an Operations Manager to oversee daily service line operations and drive improvements in performance and customer satisfaction.

You will analyze data, coach teams, and collaborate across functions to ensure seamless service delivery and policy compliance.

Responsabilités

• Manage and oversee the daily operations of the service line, including monitoring performance metrics and identifying areas for improvement.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to ensure seamless service delivery and resolve customer complaints.
• Analyze data and reports to identify trends and opportunities for process improvements.
• Provide coaching and training to team members to improve their skills and knowledge.
• Ensure compliance with company policies and procedures.

Description du poste

• Manage and oversee the daily operations of the service line, including monitoring performance metrics and identifying areas for improvement.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to ensure seamless service delivery and resolve customer complaints.
• Analyze data and reports to identify trends and opportunities for process improvements.
• Provide coaching and training to team members to improve their skills and knowledge.
• Ensure compliance with company policies and procedures.