Customer Service Manager

SkillLabs; Baleshwar; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

SkillLabs in Odisha, India seeks an experienced Operations Leader to develop and implement operational policies and procedures for efficient operations. You will enhance systems, processes, and best practices to support growth.

Oversee day-to-day operations, manage the operations team, ensure compliance with legal regulations and health and safety guidelines, and drive budgeting and resource planning while collaborating cross-functionally with vendors and departments.

Responsibilities

• Develop and implement operational policies and procedures for efficient operations.
• Enhance systems, processes, and best practices.
• Manage day-to-day operations, overseeing the operations team and department.
• Ensure organizational processes comply with legal regulations and standards.
• Uphold health and safety guidelines and enforce compliance.
• Monitors employee and team performance, offering coaching, training, and feedback for improvement.
• Handle budgets, forecasting, and resource allocation to meet strategic goals.
• Collaborate cross-departmentally to align operations with organizational objectives.
• Cultivate and maintain relationships with vendors and suppliers.
• Negotiate contracts for favorable pricing with suppliers and vendors.
• Optimize business travel processes, secure corporate rates, automate expense reports, and ensure compliance.

Job description

• Develop and implement operational policies and procedures for efficient operations.
• Enhance systems, processes, and best practices.
• Manage day-to-day operations, overseeing the operations team and department.
• Ensure organizational processes comply with legal regulations and standards.
• Uphold health and safety guidelines and enforce compliance.
• Monitors employee and team performance, offering coaching, training, and feedback for improvement.
• Handle budgets, forecasting, and resource allocation to meet strategic goals.
• Collaborate cross-departmentally to align operations with organizational objectives.
• Cultivate and maintain relationships with vendors and suppliers.
• Negotiate contracts for favorable pricing with suppliers and vendors.
• Optimize business travel processes, secure corporate rates, automate expense reports, and ensure compliance.