Assistant Sales Manager, Deputy Sales Manager

Policybazaar; Kolkata District; On-site; INR 500,000 - 800,000; Full time

Job summary

Policybazaar is seeking an Assistant Manager to lead and manage the telesales team in Kolkata District, West Bengal. This role aims to ensure smooth operations, achieve sales targets, and maintain high customer satisfaction.

The ideal candidate should have experience in B2C sales and team handling within a BPO context. Responsibilities include driving day-to-day sales performance, providing coaching, and ensuring compliance with industry regulations.

Qualifications

• Proven experience in B2C sales and team management.
• Strong coaching and training abilities.
• Familiarity with performance metrics and standards in a BPO environment.

Responsibilities

• Lead and manage a team of telesales representatives.
• Monitor and drive daily sales targets.
• Provide coaching and training to team members.

Skills

Team Handling

B2C Sales

Coaching

Performance Monitoring

Job description

XRole & responsibilities

• Lead and manage a team of telesales representatives, ensuring seamless operations and timely delivery of SLAs while maintaining high levels of employee and customer satisfaction.
• Monitor and drive day-to-day sales targets (B2C Sales), ensuring that all team members meet or exceed performance expectations.
• Oversee daily team activities, set clear goals, and develop call strategies for executives in collaboration with clients.
• Ensure that the team maintains the agreed standards in relation to job assignments and performance metrics.
• Track and document work schedules and absences to ensure consistent staffing levels.
• Resolve any audit-related issues in a timely and thorough manner.
• Act as the primary point of contact for all issues and queries related to specific business assignments.
• Provide regular feedback, coaching, and training to team members to enhance their performance and skills.
• Collaborate with internal teams to align strategies and improve sales and customer service outcomes.
• Ensure that sales processes and client interactions are compliant with industry regulations and company policies.

Preferred candidate profile

Assistant Manager, B2C , Team Handling , BPO experience